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Über
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include: Develop a thorough understanding of European Wax Center services and products Upsell and cross-sell retail products & various waxing services Educate guests on benefits and savings of Wax Passes Arrive to work timely following the appropriate dress code, including wearing of the required name tag Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location Confirm each guest service(s) and offer recommended/related add on service(s) Administer check-ins and check-outs, processing payments, refunds and reservation requests Inform the guest of the pre-booking benefits and how to utilize the app to reschedule Organize the reservation book based on guest requests and associate availability Perform opening and closing procedures for the center Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
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