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Customer Support Specialist
- Hoofddorp, North Holland, Netherlands
- Hoofddorp, North Holland, Netherlands
Über
Als Customer Support Specialist ben jij het eerste aanspreekpunt voor klanten. Je helpt hen met uiteenlopende vragen en zorgt voor een uitstekende klantbeleving. Samen met je team werk je in een dynamische omgeving waar samenwerking en ontwikkeling centraal staan.
Wat ga je doen:
- Beantwoorden van klantvragen via telefoon, e-mail, chat en social media;
- Problemen analyseren en passende oplossingen bieden;
- Klanten adviseren over onderwerpen zoals schadeafhandeling en onderhoud;
- Verbeterpunten signaleren en delen met het team;
- Klantfeedback verzamelen en bijdragen aan procesverbeteringen.
Bij de opdrachtgever krijg je niet alleen een baan, maar ook volop mogelijkheden om jezelf te ontwikkelen.
- Salaris tussen €2.600 en €3.100 per maand;
- Tijdelijk contract met uitzicht op een vast dienstverband;
- Werkweek van 32 tot 40 uur, flexibel in te delen;
- 28 vakantiedagen bij een fulltime dienstverband;
- Netto thuiswerkvergoeding van €30 per maand;
- Gratis uitgebreide lunch op kantoor;
- Opleidingsbudget van €1.000 per jaar en toegang tot Good Habitz;
- Regelmatige bedrijfsfeestjes en een hecht team van collega’s.
We zoeken iemand die klantgericht, communicatief sterk en oplossingsgericht is.
- Minimaal een afgeronde MBO 3/4 opleiding;
- Ervaring in klantenservice of een vergelijkbare functie;
- Proactieve houding en stressbestendigheid;
- Ervaring met CRM-systemen (Salesforce is een pré);
- Uitstekende beheersing van de Nederlandse taal.
Gelegen in het dynamische Hoofddorp, heeft deze lease- en financieringsmaatschappij zich ontwikkeld tot een prominente speler met een uniek productaanbod. Gedreven door de missie om ondernemers te ondersteunen in hun ambities, hechten zij waarde aan diversiteit en inclusiviteit binnen hun team van circa 200 collega's. Je komt te werken in een team waar diversiteit en samenwerking vooropstaan. Je collega's brengen een schat aan ervaring en expertise mee, wat zorgt voor een leerzame omgeving. Ze hechten veel waarde aan mentorship en professionele ontwikkeling, zodat je continu kunt blijven groeien in je rol. De sfeer is collegiaal en de lijnen zijn kort, waardoor iedereen gemakkelijk bijdraagt aan het gezamenlijke succes.
Sprachkenntnisse
- English
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