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Consumer Sales Representative-RetailTDS Telecommunications • Carlsbad, California, United States
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Consumer Sales Representative-Retail

TDS Telecommunications
  • US
    Carlsbad, California, United States
  • US
    Carlsbad, California, United States
Jetzt Bewerben

Über

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. This position handles customers that walk into our Retail stores as well as handles inbound customer calls when no customers are in the office. As the primary point of contact for consumer customers inquiring about products and services, this role takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. It also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain records of customer contacts.
In addition to base pay and an excellent benefits package, the Consumer Sales Representative‑Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and strategic product sales. The representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.
Why You’ll Love It
Work Location: 1092 N. Canal St. Carlsbad, NM
Type of Position: Full Time – 40 Hours per Week
Hourly rate: $18.19/hr. + uncapped commissions. Hit your goals and earn $60,000+ annually.
Hours: Monday‑Friday (with rotating Saturdays) 8:00AM – 5:00PM OR Tuesday‑Saturday 8:00AM – 5:00PM
Sign‑on bonus: $2,500
Extra Benefits That Set Us Apart
Day‑one benefits package
Ramp‑up payments for your first three months
Exclusive rewards: Top performers earn an all‑expenses‑paid tropical getaway
TDS Discounted Services available
3 Weeks of Paid Vacation and 2 Weeks of Paid Sick time per year
Responsibilities
Deliver sales and retention results by providing exceptional customer service, meeting or exceeding monthly sales goals for strategic products through face‑to‑face and phone interactions. Use negotiation and communication skills to prevent churn and promote services that fulfill customer needs.
Handle billing, seasonal service, toll and other inquiries and offer customers missing or better‑value TDS product solutions.
Follow cash management procedures to assure accuracy in all cash and payment handling.
Resolve construction‑related issues in specific markets by creating and completing triage tickets.
Keep current with promotions, products and technology to exceed or meet sales and retention goals. Regular attendance and punctuality are essential.
Perform retail office responsibilities such as restocking supplies, unlocking/locking office, maintaining cleanliness, participating in community events, and coordinating with other departments.
Complete special projects as assigned by supervisor.
Qualifications Required Qualifications
1+ year(s) experience in a sales or customer service role.
2+ years computer experience (e.g., order applications, Microsoft Outlook, Word, or Excel).
Must follow the TDS attendance guidelines.
Other Qualifications
6+ months experience in a fast‑paced environment managing multiple tasks and detailed data.
Ability to meet or exceed sales goals.
Strong negotiation, selling, and closing skills for reselling services to customers who are requesting disconnect.
Ability to handle a high volume of phone calls in a structured contact‑center environment.
Understanding of the telecommunications industry and products.
Excellent interpersonal communication skills (verbal, written, listening).
Problem‑solving skills for customer complaints and competitive issues.
Successful completion of classroom training required.
Demonstrated success in competitive sales environment.
Able to work overtime with advance notice.
Ability to work shifts ending 8:00 pm CST with potential Saturday rotation.
Experience handling escalated customer issues and problem resolution both over phone and face‑to‑face.
Benefits
Medical coverage
Dental coverage
Vision coverage
Life insurance
401(k) plan
Generous vacation & paid sick leave
Seven paid national holidays & one floating holiday
Paid parental leave (6 weeks after 12 months of employment)
Adoption & surrogacy assistance
Employee assistance & wellness programs
Short‑term and long‑term disability (for 30+ hrs/week)
TDS service discounts
Education assistance
Paid volunteer time (for 30+ hrs/week)
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to communities across the U.S., building and expanding fiber‑optic networks nationwide. With over 50 years of experience and more than 1 million connections, TDS is committed to delivering innovative communication solutions.
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, colour, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.19 per hour. Certain positions may be eligible for bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.) $17.66 /hr. – $26.48 /hr.
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  • Carlsbad, California, United States

Sprachkenntnisse

  • English
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