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Customer Service Agent
- Saint Croix, Indiana, United States
- Saint Croix, Indiana, United States
Über
Are you ready to invest in your career with a quickly growing company? As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!
CUSTOMER SERVICE AGENTA. Qualification Standards. Must meet the applicable Company and regulatoryrequirements and be qualified through experience, education, and in accordancewith other qualification standards set forth by the General Manager of SeaplaneOperations.B. Line of Authority. Reports to the Departure Lead.C. Duties and Responsibilities1. Promotes and fosters a safe and secure working and operating environment,Leadership commitment, and the promotion of safety as a core value of the company.2. Must learn all pertinent information and operating procedures relevant to theirposition.3. Checks in customers and their baggage for flights ensure weights are enteredfor weight and balance purposes.4. Prepares manifest for flights.5. Confirms return reservations.6. Manages overweight and overbooked flights; solicits volunteers; and removespassengers, baggage and Fast Pak as needed to ensure weight and balanceparameters are within limits.7. Accountable for ensuring accurate manifests so no aircraft are sent outoverweight.8. Processes no-shows and standby passengers9. Makes passenger announcements (boarding, delays, canceled flights, othersas required).10. Assists customers with claims for delayed and damaged baggage.11. Responds to customer’s inquiries.12. Provides general customer assistance.13. Enforces check-in time cutoff.14. Ensures flights are properly loaded.15. Coordinates on-time boarding of flights in an effort to ensure flights depart in atimely manner.16. Confirms new reservations as needed.17. Uses Company’s applicable software system to perform customer servicefunctions.18. Ensures compliance with Company and Federal regulations.19. Other required duties as assigned by station management team member
Education and Experience:At least 1 year customer service requiredAviation experience preferredPhysical Requirements:Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedlyWorking Conditions: Normal working conditions absent extreme factors
Note: The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer
Sprachkenntnisse
- English
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