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Service Advisor
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EECramlington
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incen
Customer Service Advisor
EEFalmouthStart Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for
Über
We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong typing capabilities, and previous car experience. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks: presenting work to customers, addressing customer inquiries, and managing the readiness of the lobby, etc.
- Ensure a high level of customer satisfaction while maintaining profitability
- Convert every Digital Vehicle Inspection (DVI) into a clear, prioritized estimate for the client
- Maintain a personal Close Ratio of at least 25%
- Lobby Management & Customer Experience coordinator
- Actively sell high-margin fluid services (Coolant, Brake, Transmission) and Filter packages (Cabin/Air) identified by technicians.
- Accurately process all transactions, ensuring credit card signatures match and cash drawers balance daily
- Handle national fleet paperwork and authorizations (e.g., Hertz, SilverRock, ARI) immediately upon vehicle arrival.
- High school diploma or GED required
- Valid state-issued driver's license and clean driving record are required
- Successful completion of a background screening
- At least 1 year of experience in sales
Compensation: $45,000.00 - $80,000.00 per year
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Sprachkenntnisse
- English
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