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Medical Support Assistant (Advanced)US Department of Veterans Affairs • Presque Isle, Maine, United States
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Medical Support Assistant (Advanced)

US Department of Veterans Affairs
  • US
    Presque Isle, Maine, United States
  • US
    Presque Isle, Maine, United States
Jetzt Bewerben

Über

Medical Support Assistant (Advanced)

These positions serve as Medical Support Assistants (Advanced) for the VA Maine Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to:

  • Supports clinics regarding clinic profile management.
  • Collects and updates insurance information from Veterans, family members and other eligible patients.
  • Prepares correspondence and memos as needed.
  • Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
  • Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
  • Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
  • Follows procedures regarding Community Care referrals.
  • Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
  • Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
  • Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
  • Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday through Friday, day shift hours, To Be Determined

Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

  • THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 09/14/2026. The initial cut-off date for referral of eligible applications will be on or about 6/18/2026 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
  • Due to a critical staffing shortage, 38 U.S.C. 7412 waives the requirement to apply Veterans' preference for this job announcement.
  • These are AFGE Bargaining Unit positions.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
  • This position is covered by locality-based comparability pay.
  • Applicants may be referred over for consideration prior to the close date of this announcement.
  • There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
  • Presque Isle, Maine, United States

Sprachkenntnisse

  • English
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