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Guest Experience Expert
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Guest Experience Expert
- Zürich, Zürich, Switzerland
- Zürich, Zürich, Switzerland
Über
Bei Marriott Hotels streben wir danach, die Kunst der Gastfreundschaft zu perfektionieren und jede Gelegenheit für Innovation zu nutzen. Dabei bewahren wir das komfortable Gefühl des Vertrauten rund um den Globus. Als Gastgeberin oder Gastgeber bei Marriott Hotels leisten Sie einen Beitrag, das Versprechen "Wunderbare Gastfreundschaft, ohne Kompromisse" zu erfüllen. Dies gelingt durch die Bereitstellung von durchdachtem, innovativem Service, der von Herzen kommt und der dieses Lebensgefühl ermöglicht und weiter stärkt. Unser Name gilt international als Synonym für Gastfreundschaft, und wir laden Sie herzlich ein, die Stellenangebote bei Marriott Hotels kennenzulernen. Bei Marriott Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.
Bist Du das?
- Du bist der ultimative Gastgeber mit einem ausgeprägten Verantwortungsbewusstsein
- Deine Skills sind das Ergebnis einer soliden Ausbildung
- Die EDV-Systeme OPERA beherrschst du im Schlaf
- Internationale Gäste sind für dich nicht nur Kontakte, sondern ein tägliches Highlight
- Deine Arbeitsweise ist sehr organisiert und strukturiert
- Charisma und die Fähigkeit, in einem multikulturellen Umfeld zu glänzen, sind in deinem Repertoire
- Freundlichkeit, Motivationsfähigkeit und Kollegialität sind für dich keine Buzzwords, sondern gelebte Werte.
- Deine Sprachskills sind nicht nur auf Deutsch und Englisch top - jede weitere Fremdsprache ist ein Bonus.
Das bieten wir Dir
- Ein dynamisches und junges Team mit mehr als 200 klugen Köpfen, welches den Spass an der Arbeit nicht vergisst
- Interne Schulungen
- Eine offene und transparente Unternehmenskultur, stellt die Werte der Leistungsfreude, Gästeorientierung und Innovationsgeist in den Mittelpunkt
- Eine faire und genaue Arbeitszeiterfassung
- Solide Benefits einer internationalen Hotelkette, wie z.B. Mitarbeiter Rate in 9000 Hotels weltweit, vergünstigte Übernachtungen im Zürich Marriott Hotel u.v.m.
- Die Stelle bietet eine attraktive Herausforderung mit Entwicklungsperspektiven und Lernmöglichkeiten für Stelleninhaber
- eine unbefristete Anstellung, bei der Selbständigkeit und Eigenverantwortung gefragt sind
- Dich erwartet eine vielseitige Position in einem sehr lebhaften und strukturierten Betrieb, progressive und dynamische Mitarbeiterpolitik mit sowie die Vorzüge eines internationalen Hotelkonzerns.
Das erwartet Dich
- Flexibilität in Arbeitszeiten, inklusive Früh-, Spät- und Wochenenddiensten.
- Expertise im reibungslosen Ablauf von Check-in und Check-out Prozessen.
- Verantwortung für Kassen-, Tages- und Monatsabschlüsse mit einem Auge für Genauigkeit.
- Leidenschaftlicher Gästeempfang und Betreuung für ein unvergessliches Erlebnis.
- Proaktivität in Guest Relations und Concierge-Diensten für individuelle Gästebedürfnisse.
- Modernes Beschwerdenmanagement, das Probleme als Chancen für Verbesserungen betrachtet.
- Förderung und Schulung von Mitarbeitern gemäss internen Richtlinien und Standards im Front-Office-Bereich.
- Ausübung von Kontrollfunktionen mit einem Fokus auf Effizienz und Qualität.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Sprachkenntnisse
- German
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