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Sales BDC AgentHarbor Auto Group • Long Beach, California, United States
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Sales BDC Agent

Harbor Auto Group
  • US
    Long Beach, California, United States
  • US
    Long Beach, California, United States
Jetzt Bewerben

Über

Job Description Job Description Position Summary: The BDC Agent hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located on the same campus . This position is primarily production-focused, with lead responsibilities that support consistency and performance across both stores, and does not include independent authority over hiring, firing, or final disciplinary actions. Key Responsibilities: Manage inbound and outbound sales leads for two dealership stores on one shared campus via phone, text, email, and CRM
Set, confirm, and coordinate customer appointments for both stores
Maintain consistent lead-handling standards, scripts, and follow-up processes across both stores
Meet or exceed individual performance metrics (calls, appointments, show rate, conversion)
Act as a lead resource for BDC agents, providing real-time assistance and guidance during daily operations
Assist with onboarding and training of new BDC agents supporting either store
Monitor CRM activity and ensure accurate documentation for both stores
Support daily workflow, coverage, and task prioritization as directed by management
Escalate customer concerns or complex situations to Sales Management
Comply with all dealership policies, OEM guidelines, and applicable laws
Qualifications: 1–3+ years of automotive BDC, internet sales, or call-center experience
Prior lead or senior agent experience preferred
Strong communication and organizational skills
Experience with CRM and lead-management systems
Ability to manage workload across two stores in a shared environment
Reliable attendance and schedule flexibility, including weekends if required
Work Environment & Physical Requirements: Office-based dealership environment within a shared campus
Ability to sit, stand, and use a computer and phone for extended periods
Benefits: Competitive hourly pay with incentive opportunities
Overtime compensation in accordance with California law
Medical, dental, and vision insurance
Paid sick leave and paid time off as required by California law
401(k) with employer match (if applicable)
Employee vehicle purchase and service discounts
Ongoing training and advancement opportunities
Equal Employment Opportunity: We are an Equal Opportunity Employer and comply with all applicable California and federal employment laws. Employment decisions are made without regard to any protected classification under the law. Fair Chance Hiring: In compliance with California’s Fair Chance Act , qualified applicants with arrest or conviction records will be considered in accordance with the law.
  • Long Beach, California, United States

Sprachkenntnisse

  • English
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