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QA Associate - Spanish Bilingual
- Saint Cloud, Missouri, United States
- Saint Cloud, Missouri, United States
Über
Requisition Number QAASS001496
Full-Time
Locations Showing 1 location
Pay or shift range: $21 USD to $24.25 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description QA Associate – SPANISH BILINGUAL Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.
Schedule: Full-Time, Monday – Friday, 8:00am – 5:00pm CST
Compensation: Starting Pay $21 - $24.25 per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
WHO WILL SHINE IN THIS ROLE Are you looking for an opportunity to make a meaningful impact and grow your skills in a dynamic, service-driven environment? PCI is seeking a Spanish Bilingual QA Associate who is detail-oriented, customer-focused, and excited to drive quality initiatives that enhance our customer service experience while supporting team development.
This is an exciting opportunity to be a part of a dedicated team, contribute to continuous improvement strategies, and expand your skills.
WHAT YOU’LL DO Actively listens and monitors daily call interactions.
Conducts and completes monthly call interaction audits.
Reviews customer call interaction recordings upon request.
Proactively discovers insights/trends and communicates with leadership regarding findings.
WHAT WE’RE LOOKING FOR Must-Have Qualifications:
High School diploma or GED.
Minimum of 1-year experience with monitoring call interactions.
Excellent attention to detail.
Ability to process and handle confidential information.
Bilingual fluency in Spanish and English with strong written and verbal communication skills.
Strong attention to detail and reliable follow-through in a fast-paced environment.
Nice to have but not Required! (We’ll train you!):
Previous experience in a call center environment.
Proficient in Microsoft Office applications.
Positive and professional attitude.
LOCATION & WORK SETTING Schedule: Full-Time, Monday–Friday, 8:00am -5:00pm CST
Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS Starting Pay: $21 - $24.25 per hour.
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Bilingual fluency in Spanish and English with strong written and verbal communication skills.
Bilingual Pay: Earn an additional $2.00 per hour.
Additional Perks that Go the Extra Mile:
Annual Discretionary Bonus
Earned Safe & Sick Time (ESST)
Paid Maternity & Paternity Leave
Paid Time Off (PTO) & 8 Paid Holidays
Donation Matching & Paid Volunteer Time
401(k) Match – 100% of your deferrals up to 5%
Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY It only takes a couple of minutes! Submit your resume on our website at preferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at peopleops@preferredcredit.com.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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