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IT Support Technician
- Bagshot, England, United Kingdom
- Bagshot, England, United Kingdom
Über
We're a growing business based in Bagshot, Surrey. We're looking for an enthusiastic candidate with a great enjoyment in IT & computers, to provide quality support to our client base, our focus being great customer service and always a 5 star job.
As you will be moving between sites and visiting customers on-site a valid UK driving licence and own vehicle is essential (mileage paid).
*Duties:*
- Respond to help desk tickets and provide timely technical support to end-users
- Diagnose and resolve software and hardware issues
- Install, configure, and maintain operating systems and software applications
- Assist with user account management in Active Directory
- Collaborate with other IT team members to troubleshoot complex problems
- Provide excellent customer service by effectively communicating technical solutions to non-technical users
- Document all support activities and resolutions in the ticketing system
- Perform routine maintenance tasks such as system updates and backups
- Assist with computer networking tasks, including troubleshooting TCP/IP connectivity issues
- Analyse computer hardware problems and recommend appropriate solutions
- Provide support for Mac OS devices
*Qualifications:*
- Proven experience in a similar role or relevant IT support experience
- Strong knowledge of operating systems (Windows, Mac OS)
- Familiarity with Active Directory user account management
- Basic understanding of computer networking concepts (LAN, TCP/IP)
- Excellent problem-solving skills with the ability to analyze issues and provide effective solutions
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Ability to work independently as well as collaborate with a team
This is a full-time position, with working hours being 9am until 5pm, usually being situated at Bagshot, however with the flexibility to visit a client's premises.
*Strictly NO agency calls please!*
*Contact via Indeed only - Please do not contact via phone*
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
Work Location: In person
Sprachkenntnisse
- English
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