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Digital Content Operations Support Coordinator - Chicago, IL (100% Remote)
- United States
- United States
Über
PURPOSE: The Digital Content Operations Support Coordinator will support the day-to-day management and execution of website content across Hyatt's property websites. This role is part of a collaborative team of digital content specialists and plays a key role in ensuring content accuracy, brand guidelines, and strong SEO performance. This individual will manage website content workflows, respond to incoming requests through a centralized ticketing system, and contribute to content optimization efforts. The role includes a balance of guided tasks and independent work within the content management system. The Digital Content Operations Support Coordinator will report to the Manager, Digital Content.
Position Responsibilities: • Collaborate with internal teams to ensure timely and accurate content delivery • Troubleshoot and respond to content-related questions and requests • Oversight of day-to-day website content workflows and handling questions/requests through the central ticketing system • Supporting promotion placements on Hyatt.com platforms • Ensuring adherence to brand standards for all requests and projects. • Creating strong content while maintaining SEO best practices. • Demonstrate a commitment to Hyatt's core values.
Experiences and Qualifications: • 1-2 years of experience in a digital content management role required • 2-4 years of experience preferred • Experience with customer service or related role is preferred
Other Skills: • Experience with Adobe Experience Manager or other CMS (Content Management Systems) • Ability and desire to learn new systems and technologies • Familiarity with Project Management tools • Microsoft Office • Strong written and spoken communication skills • Strong attention to detail • Interest in digital systems and content management best practices • Ability to manage multiple priorities and meet operational metrics for content requests • Strong organizational and time management skills • Ability to work both independently and within a team environment
EDUCATION: • Bachelor's degree or equivalent in communications, advertising, marketing or other related fields.
Sprachkenntnisse
- English
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