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Account Supervisor
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
Job Title: Account Supervisor
Job Location: Phoenix-USA-85040
Work Location Type: On-Site
Salary Range: $56,949.36 - 71,186.70
At LSG Sky Chefs, we deliver more than meals we deliver reliability, precision, and trust at 30,000 feet. As the world’s largest airline catering and hospitality provider, and proud recipient of Airline Caterer of the Year in North America (2023–2025), our success is powered by strong relationships and operational excellence. We’re looking for an Account Supervisor who thrives on partnership, accuracy, and follow‑through someone who enjoys being the go‑to person for airline customers and ensuring every detail is handled flawlessly. If you’re energized by collaboration, problem‑solving, and seeing the direct impact of your work every day, this role was made for you.
As an Account Supervisor, you’ll serve as the primary point of contact between our airline partners and internal operations teams keeping expectations aligned and ensuring the delivery of high-quality, customized in-flight catering services. This position is responsible for coordinating day-to-day operations, addressing client needs, and maintaining effective communication between internal teams and key stakeholders.
The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and growth. Additionally, the role requires a strong focus on budget management, performance monitoring, and ensuring that all service delivery meets LSG Sky Chefs' high standards of quality, safety, and efficiency
• Medical, Dental & Vision coverage starting Day 1
• Employer‑paid life insurance and AD&D
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement for continued growth
• Free meals and on‑site parking
• Career growth with a global organization
Customer & Relationship Management
• Build trusted relationships with assigned airline partners
• Act as the daily liaison between customers and operations teams
• Communicate proactively, anticipate needs, and follow through consistently
• Ensure accurate billing, provisioning, and customer‑specific inventory levels
• Support on‑time departures by coordinating catering plans and last‑minute changes
• Track and maintain equipment and product pars tied to airline standards
• Monitor quality scores, flight attendant feedback, and service data
• Partner with Quality and Operations teams to maintain food safety and compliance
• Coordinate airline audits and service evaluations, ensuring timely responses
• Support menu presentations and special projects alongside the Executive Chef
This role is about relationships and execution not sales quotas.
A Day in the Life
No two days are exactly the same but here’s what success typically looks like:
• Start the day reviewing service performance, quality scores, and upcoming flight needs
• Connect with airline partners to confirm expectations and address questions early
• Walk the operation, partnering with production and quality teams to ensure alignment
• Adjust plans in real time if flight schedules or customer needs change
• Track inventory levels, equipment availability, and billing accuracy
• Coordinate with Quality on audits, feedback trends, or service improvements
• End the day knowing flights went out on time and relationships stayed strong
You’ll be visible, collaborative, and deeply connected to the operation.
• Bachelor’s degree or equivalent experience
• 3–5 years in a customer‑facing, operations, or service role
○ Aviation, food service, catering, hospitality, or logistics preferred
• Strong communication skills and relationship‑building ability
• High attention to detail with excellent follow‑through
• Experience managing product and labor cost drivers
• Comfortable in fast‑paced, time‑sensitive environments
• Proficient with Microsoft Office and standard business tools
Experience in regulated or union environments is a plus.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Sprachkenntnisse
- English
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