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Assistant Supervisor Customer Service

Bandana
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  • US
    New York, New York, United States
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Über

Assistant Supervisor Customer Service

Macy's

Midtown, 151 W 34th St

Tags: Featured 1 yr exp needed Retail

Min. base wage: $17.00/hr Retail

Est. base annual: $33,592

Est. base weekly: $646/wk

Est. base monthly: $2,799/mth

Benefits: Health Insurance, Dental Insurance, PTO, 401K

Job description:

The Assistant Supervisor will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: - Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume. - Manager customer service issues to completion. - Manager customer flow throughout the building on high traffic days and reassign resources as needed. - Lead store activities to ensure customer readiness and exceptional presentation standards. Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal. - Role model ability to build lasting customer relationships ? provide colleagues with fast-feedback and redirection to foster the same behaviors, and recognize colleagues for practicing them. - Execute store opening and closing procedures; access to alarm systems and keys. - Manage workload reports; lead a process if necessary. - Help build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences. - Meet with Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager sales floor activities or support activities to monitor. - Oversee colleague execution and completion of daily Fulfillment responsibilities. - Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-in. - Have practical knowledge of store systems ? POS, MPOS, RF equipment, MyClient, MyStore App ? and ability to educate others. - Assist colleagues with timekeeping issues (ie clocking corrections, paid time off requests, etc.). - Assist Colleague Support in resolving employee relations issues. - Regular, dependable attendance and punctuality.

Qualifications:

  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements:
  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders
  • Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
  • Frequently lift/move up to 50lbs

Location:

Macy's is hiring for a Assistant Supervisor Customer Service Position in Midtown, New York City. Base pay starts at $17/hr.

  • New York, New York, United States

Sprachkenntnisse

  • English
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