Manager, Facilities

The Facilities Manager leads facilities maintenance operations for an assigned region to ensure safe, reliable, and efficient building and equipment performance across restaurant locations. This role oversees service request management, vendor coordination, and preventive maintenance programs to support consistent operational standards and timely issue resolution.

The position works closely with store teams, internal partners, and vendors to maintain equipment reliability and manage repair and maintenance costs. The Facilities Manager also serves as a liaison with landlord representatives on facility-related matters and supports facility improvement initiatives, operational reporting, and emergency response as needed. This role reports to the Director of Facilities.

Responsibilities include overseeing service request management for assigned restaurants, coordinating with vendors, contractors, and internal teams to manage repair and maintenance work, administering and monitoring the regional Preventive Maintenance program, monitoring repair and maintenance activity, maintaining working knowledge of restaurant equipment, serving as a liaison between store teams, vendors, and landlord representatives, supporting facilities systems administration, assisting with the preparation, review, and coordination of vendor proposals, bids, and project scopes, conducting restaurant visits to perform facility walk-throughs, ensuring accurate record keeping for work orders, vendor activity, and invoices, providing support for urgent facility issues, and assisting with seasonal facility readiness.

Qualifications include a minimum of 4 years of experience in facilities management, building maintenance, trades, or property operations, preferably in restaurant, retail, or hospitality environments, a bachelor's degree in Construction Management, Engineering, Architecture, Business Administration, or related field preferred, strong knowledge of building systems, commercial kitchen equipment, and preventive maintenance practices, demonstrated ability to manage multiple service requests, vendors, and priorities in a fast-paced operational environment, strong communication and interpersonal skills, experience analyzing repair and maintenance costs, budgets, and operational trends, proficiency with Microsoft Office and familiarity with facilities or work order management systems, strong organizational and problem-solving skills, working knowledge of budgeting processes and basic P/L concepts related to facilities maintenance, Spanish language skills are a plus, and ability to travel as needed within the assigned region.

We use eVerify to confirm U.S. Employment eligibility. We run background checks on all new hires in this position.