MSP Level 3 EngineerTeamLogic IT of Redwood City • Redwood City, California, United States
MSP Level 3 Engineer
TeamLogic IT of Redwood City
- Redwood City, California, United States
- Redwood City, California, United States
Über
TeamLogic IT of Redwood City is the local office of a nation-wide company. Our core business is technology! Join our team and help small to mid-size businesses stay safe, productive and profitable through the smart use of technology. We are seeking an experienced and dedicated Managed IT Services (MSP) Level 3 Engineer to join our dynamic IT team.
This role requires the ability to work onsite. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
*EXPERTISE AND SKILLS REQUIRED*
* Passion for delivering remarkable customer experience and success.
* Excellent understanding of troubleshooting clients IT systems outlined in the Main Responsibilities section below.
* Ability to communicate complex IT concepts and solutions to non-technical clients.
* Strong interpersonal, communication, and collaboration skills.
* Diagnosis skills for technical issues.
* Ability to multi-task and adapt to changes quickly.
* Understanding of support tools, techniques, and how technology is used to provide IT services.
* Strong decision making and outstanding project management and organizational skills.
* Be self-motivated, reliable and punctual.
* Strategic and detail-oriented.
*MAIN RESPONSIBILITIES*
* Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software beyond networking scope.
* Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
* Configure and maintain enterprise switching environments (Ruckus, Cisco, or similar), including VLAN segmentation, inter-VLAN routing, static routing.
* Administer and harden enterprise firewalls (FortiGate, Palo Alto, SonicWall, or similar), including IPSec Phase 1/Phase 2 tunnel configuration, security policy creation, NAT, and traffic selector management between sites.
* Manage controller-based wireless deployments (Ruckus SmartZone, Cisco Meraki, Aruba, or similar) across multiple sites, including AP provisioning, troubleshooting AP-to-controller connectivity loss, and resolving wireless coverage or roaming issues across large campuses.
* Lead the planning and execution of network architecture changes and platform migrations.
* Create and maintain detailed documentation of client network topologies, configurations, IP schemas, and support activities, critical for multi-site environments with distributed infrastructure.
* Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities across endpoints and network infrastructure.
* Ensure client data is backed up regularly and contribute to disaster recovery planning to safeguard against data loss.
* Maintain clear, professional communication with clients, providing technical updates in terms that align with their business priorities.
* Provide guidance and mentoring to Level 1 and Level 2 Technicians, with a particular focus on developing their knowledge and troubleshooting methodology.
* Participate in on-call support for critical network and infrastructure issues as needed.
*SKILL AND QUALIFICATIONS*
* Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred.
* A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA is a plus.
* Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
*BENEFITS*
* Competitive salary
* Health insurance/stipend
* Paid time off and holidays
* Professional development and certification reimbursement
* Opportunities for career advancement
* Access to knowledgeable network of engineers to learn from and contribute
*COMPANY OVERVIEW*
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Pay: $81,784.70 - $110,000.00 per year
Benefits:
* Health insurance
* Paid time off
* Professional development assistance
Application Question(s):
* Do you have 3 years of experience working for MSPs?
Work Location: In person
Sprachkenntnisse
- English
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