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Quality Assurance & Customer Experience Analyst

ASM Research, An Accenture Federal Services Company

Hartford, Connecticut, United States

Hartford, Connecticut, United States

Über

ASM Research, An Accenture Federal Services Company in Hartford, Connecticut, is seeking a Quality Assurance Analyst to monitor customer interactions and analyze feedback to enhance the customer experience. Responsibilities include validating quality assurance programs and providing feedback to staff based on observed performance. The ideal candidate has a background in call center operations, at least 2-5 years of experience, and excellent analytical skills. Compensation for this role ranges from $20.00 to $25.00 per hour and includes comprehensive benefits.
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Hartford, Connecticut, United States

Sprachkenntnisse

English

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