Area Service Manager

The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction.

Essential Duties and Responsibilities

• Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors
• Support and troubleshooting with field personnel inquiries
• Continuous education into 12V technology and advancements
• Fulfill daily operational duties of assigned area
• Operate a clean, organized and hazard free work environment
• Conducts quality assurance inspections of all facilities, at least once quarterly
• Maintain a positive and caring atmosphere for customers and employees
• Ability to think independently and work through service challenges consistently
• Sells and trains new contractor facilities, maintaining and growing the service network
• Support of internal departments and personnel, assisting at any opportunity presented
• Timely submission of required reports and expenses
• Directs, coordinates and participates in corporate initiatives to improve efficiency
• Correspondence with management when challenges are presented
• Maintain the integrity, confidentiality and security of pertinent information and records
• Adherence to all state and federal rule, regulation and statute
• Availability to take after-hours and weekend calls
• Partner contractor shops to manage inventory levels, ensuring sufficient units and materials are available to support scheduled installations and weekly service demand.
• Conduct routine inventory audits and monitor shipping, receiving, returns, and hub transfers to maintain accurate stock levels, reduce discrepancies, and improve overall inventory control.
• Any other duty, as assigned

Qualifications

• High School Diploma or equivalent.
• 3+ years of experience in field operations, service operations, logistics, sales operations, or another operationally focused role preferred.
• Experience in a customer-facing, contractor/vendor-facing, or sales-oriented role preferred; service technician experience is a plus but not required.
• Strong written and verbal communication skills required, with the ability to build relationships, support field teams, and drive operational follow-through.

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Compensation for this position ranges from $76,000 to $84,000 annually. The pay that is offered will be determined based on a variety of qualifications including relevant experience, skills, education, and internal equity.