Housekeeping Manager

Hotel Bardo Savannah is seeking a detail-oriented and service-focused Housekeeping Manager to support and oversee daily housekeeping operations, ensuring a consistently clean, organized, and welcoming environment for both guests and team members. This role works in close collaboration with the Director of Housekeeping to execute departmental strategy, uphold service and cleanliness standards, and maintain strong operational alignment across the property. The ideal candidate is a hands-on leader who can balance team leadership, quality control, and operational efficiency in a fast-paced hotel environment.

What you'll do

1. Oversee daily housekeeping operations for guest rooms, public areas, laundry, and service areas to ensure cleanliness, organization, and presentation standards are consistently met
2. Partner closely with the Director of Housekeeping to support departmental strategy, operational priorities, and overall property alignment with Brand standards
3. Conduct routine room inspections and quality audits, addressing deficiencies and reinforcing attention to detail
4. Lead, coach, and support housekeeping supervisors and team members, providing day-to-day guidance and performance feedback
5. Assist with scheduling based on occupancy, staffing levels, and business needs to maintain efficiency and service standards
6. Maintain strong communication with Front Office to ensure room readiness, turnover efficiency, and support for VIP and special arrivals
7. Monitor and manage inventory levels for linens, amenities, and cleaning supplies, coordinating orders as needed
8. Collaborate with Engineering to report, track, and follow up on maintenance and room-related issues
9. Support payroll and administrative tasks by reviewing schedules, hours worked, and productivity for accuracy
10. Respond promptly to guest requests, concerns, and service recovery situations related to housekeeping
11. Ensure compliance with safety procedures, cleanliness protocols, and company policies and standards
12. Maintain organized storage areas, equipment, and housekeeping offices to support efficient daily operations

Qualifications

• 25+ years of housekeeping leadership experience in a hotel, resort, or hospitality environment
• Proven ability to lead, coach, and develop teams in a fast-paced operational setting
• Strong attention to detail with a commitment to cleanliness, presentation, and quality standards
• Ability to collaborate effectively with the Director of Housekeeping, Hotel Manager, and cross-functional departments
• Strong organizational, time management, and problem-solving skills
• Experience with scheduling, inspections, and daily operational reporting preferred
• Proficiency with hotel systems (PMS) and basic administrative tools is a plus
• Ability to manage multiple priorities and adapt to changing business needs
• Professional communication skills and a guest-focused mindset
• Flexible schedule, including availability to work weekends and holidays as needed