Product Training & Quality SpecialistHeat Engineer Software Ltd • Witney, England, United Kingdom
Product Training & Quality Specialist
Heat Engineer Software Ltd
- Witney, England, United Kingdom
- Witney, England, United Kingdom
Über
At Heat Engineer Software, we’re transforming the heating industry through innovation and technology. Our platform is used by heating professionals, manufacturers and industry partners across the UK to simplify heating system design, support compliance, and produce accurate, professional reports.
We are a growing software company with a strong focus on product quality, customer success, training, and real-world industry impact. As the platform continues to develop, we are looking for someone who can help ensure the software is tested thoroughly, demonstrated clearly, and taught confidently to both new and existing users.
*The Role*
We are looking for a Product Training & Quality Specialist to support the continued growth and improvement of Heat Engineer Software.
This role is ideal for someone who enjoys working with software, explaining technical features in a clear and practical way, and helping customers get the best from digital tools. You will play a key role in testing new and existing software features, delivering product demonstrations to prospective customers, and hosting webinars that educate and engage our user base.
You will work closely with the product, development, sales, and customer success teams to make sure the software is working as expected, that new features are understood by customers, and that feedback from users is captured and shared internally.
*Key Responsibilities*
Software Testing and Product Feedback
* Test new and existing features within Heat Engineer Software before and after release.
* Follow structured testing processes to identify bugs, usability issues, calculation concerns, and areas where the user journey could be improved.
* Record clear and detailed feedback for the development team, including screenshots, steps to reproduce issues, and the expected outcome.
* Support internal testing of new modules, updates, and product workflows.
* Help ensure that the platform remains practical, reliable, and easy to use for heating engineers, designers, training providers, and partner organisations.
* Provide feedback on how new features could be better explained, demonstrated, or supported through training materials.
*Product Demonstrations*
* Deliver engaging software demonstrations to new customers, partners and industry organisations.
* Tailor demos to different audiences, including heating engineers, business owners, manufacturers, and internal teams.
* Explain software features in a clear, confident, and practical way, focusing on how the system helps users save time, improve accuracy, and produce professional outputs.
* Support the sales and customer success teams by helping prospective customers understand the value of the platform.
* Identify common questions, objections, and training needs that arise during demos and share these insights with the wider team.
*Webinars and Online Training*
* Plan and deliver regular webinars for customers, prospects and partners. Both online and on occasion in person.
* Present product updates, feature walkthroughs, best-practice guidance, and educational sessions.
* Work with the marketing and customer success teams to create webinar topics that support adoption, engagement, and customer retention.
* Help prepare webinar slides, demo scripts, follow-up resources, and supporting guidance.
* Use webinars to identify customer questions, training gaps, and opportunities to improve the product experience.
*Training Content and Customer Resources*
* Create and maintain training materials, including guides, walkthroughs, help articles, video scripts, webinar content, and onboarding resources.
* Keep training content up to date as the software evolves.
* Support the development of structured training programmes, including CPD-style or partner-led training where required.
* Help make technical features easier to understand for heating engineers and non-technical users.
* Work with internal teams to ensure customer-facing resources are accurate, professional, and aligned with the product.
*Skills and Experience*
The ideal candidate will have:
* Experience in software training, customer success, product support, technical demonstrations, education, or a similar role.
* Confidence presenting to individuals, small groups, and larger online audiences.
* Strong communication skills, with the ability to explain technical topics clearly and practically.
* Good attention to detail and a methodical approach to testing software.
* The ability to identify, record, and explain software issues in a way that helps developers resolve them.
* An interest in heating, plumbing, HVAC, renewables, construction, or building services.
* A good understanding of how trade professionals work, or the ability to quickly learn their workflows.
* Strong organisational skills and the ability to manage multiple priorities.
* A proactive attitude and willingness to learn the software in depth.
*Desirable But Not Essential Experience*
* Previous experience working with SaaS software.
* Experience delivering webinars, online training, or product demonstrations.
* Knowledge of heating system design, heat loss calculations, heat pumps, MCS, plumbing, or building services.
* Experience using bug reporting tools, support platforms, CRM systems, or product feedback tools.
* Experience creating training content, help guides, or video walkthroughs.
*What Success Looks Like*
Success in this role will mean:
* New software features are tested thoroughly before they reach customers.
* Product issues are reported clearly and followed through with the development team.
* Customers understand how to use the software confidently.
* Product demonstrations help convert prospects into users.
* Webinars are delivered consistently and add real value to customers.
* Feedback from customers and webinars helps improve the product.
* Training materials remain accurate, practical, and easy to follow.
*Benefits*
* 25 days’ annual holiday, increasing by one day each year up to 30 days, plus Bank Holidays.
* Competitive pension scheme.
* Death in Service cover (2x annual salary).
* BUPA and Simply Health cover.
* Wellness Programme, including Employee Assistance Programme.
* Employee Discount Portal.
* Enterprise Management Incentive scheme.
* Clear opportunities for progression as the company and department grow.
*Why Join Us?*
This is a hands on role with real influence across product, training, customer success, and business growth. You will be helping to improve the quality of the software, support new customers, strengthen relationships and make our software easier for the industry to adopt.
For someone who enjoys software, training, testing, and presenting, this is an opportunity to become a key part of Heat Engineer Software’s next stage of growth.
Pay: From £30,000.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
* Work from home
Work Location: Hybrid remote in Witney OX28 6AL
Sprachkenntnisse
- English
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