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Information Technology Help Desk SupportResolve Tech Solutions • Houston, Texas, United States
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Information Technology Help Desk Support

Resolve Tech Solutions
  • US
    Houston, Texas, United States
  • US
    Houston, Texas, United States
Jetzt Bewerben

Über

Contract-to-Hire | Onsite – Houston, TX 77064 Pay: $25–$30/HR We are seeking a motivated Support Center Specialist to join a fast-paced IT support team. This role serves as the first point of contact for end users, providing technical assistance across hardware, software, network, and connectivity issues. If you enjoy troubleshooting, helping users, and working in a collaborative IT environment, this is a great opportunity to grow your technical career.
This position is contract-to-hire and fully onsite (5 days/week) in Houston, TX.
What You’ll Do
Provide Tier 1 technical support via phone and email
Troubleshoot and resolve issues involving hardware, software, networking, printers, and connectivity
Support user access issues, VPN/Citrix remote connectivity, and basic system administration tasks
Install, configure, and update software applications as needed
Accurately log, track, and document all incidents in the ticketing system
Escalate complex issues to Tier 2/3 teams when appropriate
Follow up with users to ensure issues are fully resolved
Assist with IT projects including deployments, upgrades, and testing
Maintain and contribute to internal knowledge base documentation
Collaborate with IT team members to improve processes and service delivery
What We’re Looking For
1–2 years of IT support / help desk experience (phone-based support preferred)
Basic understanding of networking (LAN/WAN, connectivity troubleshooting)
Experience supporting remote users (VPN, Citrix, or similar tools)
Strong communication skills and professional phone/email etiquette
Ability to work in a fast-paced, high-volume support environment
HDI/STI certification is a plus
Onsite role in Houston, TX (77064)
Must be open to after-hours, weekend, or holiday support rotation as needed
Team-oriented environment with opportunities to grow into higher-level IT roles
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  • Houston, Texas, United States

Sprachkenntnisse

  • English
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