Network Engineer II
Alorica
- San Antonio, Colorado, United States
- San Antonio, Colorado, United States
Über
Employment Type : Full Time
Job Overview Responsible for designing, developing and implementing scalable, maintainable, highly available network architectures that support network infrastructure and meet business objectives. Responsible for providing client support for network infrastructure including advanced design, setup and support of systems.
Impact
Configure and install various network devices and services
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Actual Duties
Monitor system resource utilization, trending, and capacity planning
Provide senior level support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Liaise with vendors and other IT personnel for problem resolution
Properly set the scope and timelines of new projects to meet completion deadlines.
Demonstrate the ability to prioritize and manage competing demands and tasks and successfully manage multiple engagements that may require additional resources.
Interface with all levels of employees internally and within client businesses to support program requirements (business owners, project managers, customer employees and customers’ executive management).
Provide technical guidance to other IT professionals to correct problems encountered with network software and connectivity.
Design, install, and support Route/Switch environments.
Design, install, and support firewall environments.
Monitoring network engineering performance and ensure system availability and reliability
Configuring and installing various network devices and services
Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Identify and implement work efficiencies through process improvement techniques
Other computer operations work as required.
Qualifications
Bachelor’s degree in computer science or equivalent experience within area related to job function
Minimum of seven years of experience in the Information Technology field
Minimum of five years of experience in a multi-server environment, Help Desk and/or NOC or related technical environment.
Proven hands‑on network engineering experience, monitoring, network diagnostic and network analytics tools and deep understanding of networking protocols
Customer facing projects and BGP expertise - Required
Demonstrate excellent communications skills both verbally and in writing
Ability to communicate technical issues to non-technical people
Ability to negotiate and solve conflict
Thorough knowledge and experience with the Unix operating environment experience and advanced PC troubleshooting knowledge
Ability to analyze complex business problems and issues as it relates to Enterprise Network Infrastructure.
Ability to design, install, and support route/switch and firewall environments.
Able to manage the needs of multiple client sites, prioritize the need and manage the workload for each day between assigned locations.
Advanced knowledge/experience with data communications (FTP, TCP/IP, Ethernet, Hubs, Routers).
Thorough understanding of SQL and relational database concepts.
Knowledge or experience in call center operations and/or applications and project management.
Constant work performed in a Corporate environment
May require frequent travel
Work performed while sitting and/or standing
Constant use of computer, telephone devices and other general office equipment
Benefits
Competitive base pay with performance-driven incentives
Comprehensive benefits including medical, dental, vision, and 401(k)
Career development through Alorica Academy's open-access courses
Real opportunities to grow within a global organization
Access to our employee assistance program
A collaborative, inclusive culture where innovation happens
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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Sprachkenntnisse
- English
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