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IT Desktop Support Technician (ONSITE)
Bethel Farms LLLP
- United States
- United States
Über
Arcadia, FL (http://maps.google.com/maps?q=Arcadia+FL+USA)
Description
Bethel Farms is seeking an onsite IT Help Desk Technician / IT Desktop Support Technician to support the day-to-day technology needs of our team across multiple locations. This role will serve as the first line of support for employees experiencing technical issues and will help ensure our users, devices, and systems remain productive and operational. The Help Desk Technician will handle user support requests, assist with hardware and software setup, troubleshoot common technical issues, and help maintain our IT systems and documentation. This position reports to the VP of Supply Chain & Technology and works closely with the IT Systems Administrator.
Responsibilities
End-User Support
Support users with Microsoft 365 applications (Outlook, Teams, Excel, SharePoint, etc.)
Assist employees with login issues, MFA setup, password resets, and account access
Serve as the primary point of contact for IT support requests
Troubleshooting hardware, software, and connectivity issues
Provide both remote and in-person support when needed
Device Setup & Management
Assist with onboarding and offboarding of employees from a technology perspective
Manage device setup including printers, scanners, and peripherals
Configure and deploy new employee laptops and workstations
Install and maintain required business applications
User & Account Administration
Assign permissions and manage access to shared drives, systems, and applications
Create and manage user accounts in Microsoft 365 / Entra ID
Maintain accurate user access and documentation
System & Application Support
Assist with troubleshooting issues related to shared files, cloud systems, and internal tools
Escalate complex technical issues to the Systems Administrator when necessary
Support business systems and operational software used by the company
IT Operations Support
Assist with software updates, system maintenance tasks, and general IT housekeeping
Maintain IT documentation for common procedures and troubleshooting
Help maintain inventory of company devices and IT equipment
Track and manage support requests using the help desk system
Requirements
1–3 years of experience in IT support, help desk, or technical support roles
Familiarity with Microsoft 365 applications and user account management
Basic understanding of Windows operating systems and troubleshooting
Ability to communicate technical issues clearly to non-technical users
Organized and able to manage multiple support requests
Strong problem-solving and troubleshooting skills
Preferred Qualifications
Experience supporting Microsoft 365 / Entra ID environments
Experience working in a multi-location business environment
Exposure to networking basics (Wi-Fi, VPN, printers, etc.)
Experience with ticketing or help desk systems
Familiarity with endpoint management tools
Sprachkenntnisse
- English
Hinweis für Nutzer
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