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Project Assistant - Flexible Learning
Confidential
- Dublin, Dublin, Ireland
- Dublin, Dublin, Ireland
Über
Please ensure you read the below overview and requirements for this employment opportunity completely.
It is an agency of the recently formed Department of Further and Higher Education, Research, Innovation and Science.
SOLAS works in close collaboration with Education and Training Boards (ETBs) across Ireland on provision of high-quality further education and training, equipping learners with relevant skills and knowledge, and providing a pipeline of talent into employment and to the Irish economy and society.
At SOLAS, we put the learner, employers and communities, which FET serves, at the heart of everything we do.
Working with sister agencies, SOLAS leads actions in key policy and strategy documents including the most recent Further Education and Training (FET) Strategy 2026 2030, the evaluation of the Greenskills Strategy , the National Skills Strategy 2025 and the People Strategy 2020-2024 and others.
The Enterprise, Employees and Skills unit is seeking a positive, energetic and customer/learner centric Project Assistant (temporary,1 year) to support activities across the team.
This is a key role supporting the activities of the Flexible Learning team within the Enterprise, Employees and Skills unit.
The team interacts with a huge range stakeholder including learners on the eCollege service, staff in Education and Training Boards (ETBs) who use SOLAS technology enhanced learning supports, vendors who provide products and services, and other SOLAS units who support us to deliver our services.
Key Tasks/ Responsibilities Provide excellent customer service including phone and inbox monitoring, focusing on eCollege learners.
Respond to the queries of stakeholders, ensuring a high level of stakeholder focus and customer service is maintained in the Unit.
Engage in and support assigned project objectives and goals of the Unit.
Maintain record systems, databases and file management systems.
Keep up-to-date with the latest technologies and development.
Organise and maintain financial and other accounts documentation.
Provide administrative support through all aspects of the procurement and payments processes.
Assist the development formatting and editing of unit documents including word and power point presentations.
Assist in co-ordinating project design and development work within the unit.
Liaise with a wide range of stakeholders to provide information, arrange meetings, ensure follow up.
Provide additional clerical support services as required across the team.
Represent the Unit in a professional manner at meetings and take minutes.
Undertake other duties as required/ assigned to by management from time to time.
Requirements Essential: Proven track record in delivering front-line customer support, preferably digital customer service.
Understanding of online learning within a national and international context.
Proven track record in a busy working environment.
Experience in providing cross-functional administrative support.
Professional approach and aware of responsibilities regarding personal, sensitive and confidential information.
Experience in supporting a digital platform, online service or CRM system Understanding of Accessibility, digital inclusion and/ or user centred service delivery.
Experience in analysing customer feedback and service data Good IT skills (Microsoft Office Suite) and experience with Learner Management Systems.
Background in project support and / or coordination.
Ability to plan, organise, monitor assigned tasks and meet deadlines.
Driven to ensure that tasks are completed to a high standard.
Flexible and innovative approach to work.
Ability to play an active role in a team, escalating issues appropriately and contributing to team objectives.
Excellent communication skills.
Ability to represent Unit at meetings/workshops etc.
Experience and aptitude for procurement and managing procurement file management systems.
Experience of purchasing, ideally within the public sector.
Desirable: Proven self-development efforts Data and records management experience Some knowledge of key SOLAS systems Has pursued, or is pursuing, qualifications in relevant areas This is a 1-year temporary position for which the salary scale ranges from €35,067 to €62,336 per annum (inclusive of two long service increments) for a 35-hour week.
Starting pay will be at the minimum point of the scale as per Government Circular E100/8/82.
Exceptional circumstances may apply for candidates with current service in the Civil/Public service.
SOLAS offers an excellent benefit package including a contributory pension scheme and the opportunity for further training and development.
To apply for this position please use the SOLAS Application Form which can be found on the SOLAS Careers page.
You must download and complete the application form.
This application form must be submitted via email quoting reference number 611, by 12.00pm, noon, Tuesday, 14 July2026.
CVs will not be accepted.
SOLAS, Castleforbes Road, Dublin 1 D01 A8N0 is the base location for this post.
A Blended Working policy is in place, and an arrangement is available to request with this role, a minimum requirement of 2 days per week in the office (Castleforbes House, Dublin 1).
One of the days being the SOLAS Anchor Day
- Wednesday.
Please note that as a public sector employee, you must reside in the Irish jurisdiction to avail of blended working, and in accordance with Department Public Expenditure and Reform (DPENDR) requirements, you must be available to attend in person when required.
The use of AI throughout your recruitment process is limited.
To understand more, see the SOLAS Careers page for details.
SOLAS is an equal opportunity employer.
SOLAS welcomes people with diverse and underrepresented backgrounds to apply.
If you need assistance or a reasonable accommodation throughout the recruitment process, please reach out to us via the SOLAS website. xyswxtq
Benefits: Paid Holidays Work Life Balance Employee Assistance Programme Travel Pass Scheme Cycle To Work Scheme Health and Wellbeing Initiatives
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Remote working/work at home options are available for this role.
Sprachkenntnisse
- English
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