Chef Concierge & Guest Experience Manager

Independently owned and operated, The Jefferson, Washington D.C. is currently recruiting for a Chef Concierge & Guest Experience Manageran exceptional opportunity for a hospitality professional who possesses a natural flair for service, an unwavering commitment to excellence, and an entrepreneurial spirit.

The Chef Concierge & Guest Experience Manager is responsible for leading the concierge function while elevating the overall guest journey through highly personalized, anticipatory service. This role is both operational and strategicoverseeing concierge services, managing guest experience initiatives, and ensuring every guest interaction reflects the refined luxury of The Jefferson.

• Concierge Leadership & Service Delivery
• Provide expert guidance and information in response to all guest inquiries
• Coordinate and execute guest requests by crafting thoughtful, customized itineraries for dining, transportation, cultural experiences, and special occasions
• Lead and mentor the concierge team to deliver intuitive, anticipatory service at the highest luxury standards
• Collaborate continuously with the Front Office team and act as the manager-on-duty when necessary

Maintain complete and current knowledge of:

• Hotel features, amenities, and services
• Local attractions, events, and seasonal programming
• Restaurant concepts within the hotel and competitive local dining landscape

• Oversee and enhance the end-to-end guest journey, ensuring a seamless, personalized experience from arrival to departure
• Anticipate guest preferences and proactively create memorable experiences
• Manage VIP arrivals, special requests, and high-touch guest interactions
• Monitor and respond to guest feedback, resolving concerns promptly with professionalism and warmth
• Collaborate with Front Office and other departments to ensure alignment in service delivery

• Utilize Les Clefs d'Or systems to document, track, and anticipate guest preferences and service history
• Leverage Les Clefs d'Or insights to personalize guest interactions and drive exceptional service outcomes
• Ensure data accuracy, reporting efficiency, and consistent system usage across the team
• Support training and adoption of Les Clefs d'Or best practices within the concierge function

• Maintain positive guest relations at all times, ensuring guest satisfaction through proactive engagement
• Address guest concerns with tact, urgency, and discretion
• Provide support to the Front Office as needed, coordinating with appropriate departments to resolve guest needs
• Uphold all service standards, policies, and procedures

• Minimum 2+ years of experience with Les Clefs d'Or systems or standards and currently hold Les Clefs d'Or membership (required)
• Previous experience as a concierge in a luxury hotel environment
• Strong leadership capability with experience guiding or mentoring team members preferred
• Exceptional communication skills, both verbal and written, with a professional and positive demeanor
• Strong interpersonal skills with a keen ability to build relationships and anticipate guest needs
• Knowledge of additional languages preferred
• Ability to handle high-pressure or sensitive situations with tact, discretion, and professionalism

This position requires flexibility, including the ability to work evenings, weekends, and holidays as business needs dictate.

The Jefferson, Washington DC offers competitive wages and a comprehensive benefits package, including:

• Paid Time Off
• 401k Match
• 3 Medical Plan Offerings with generous employer contributions
• Dental & Vision Insurance
• Flexible Spending Account
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program
• Commuter Benefit Program
• Wellness Reimbursement
• 4 Weeks of Paid Parental Leave
• Tuition Reimbursement
• Identity Theft Protection
• Pet Insurance

We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.