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Quality Assurance & Customer Experience Analyst

ASM Research, An Accenture Federal Services Company

Albany, New York, United States

Albany, New York, United States

Über

ASM Research, An Accenture Federal Services Company in Albany, NY is seeking a quality assurance specialist to monitor customer interactions and provide insightful feedback. The ideal candidate should have 2-5 years of experience in a call center setting and possess strong analytical and communication skills. Responsibilities include evaluating overall customer experience, documenting communication processes, and collaborating with various teams to enhance service quality. A keen attention to detail and the ability to identify trends is essential for success in this role.
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Albany, New York, United States

Sprachkenntnisse

English

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