Desktop Support Technician - Anchorage, AKQUINTESSENTIAL BRANDS UK GROUP LTD • Anchorage, Alaska, United States
Desktop Support Technician - Anchorage, AK
QUINTESSENTIAL BRANDS UK GROUP LTD
- Anchorage, Alaska, United States
- Anchorage, Alaska, United States
Über
About the Job As a Desktop Support Technician – Wednesday to Saturday 8:30 am to 5:30 pm , you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software.
This position will support one or more departments to restore service and/or identify and correct core problems, ensuring that all hardware issues are effectively and efficiently resolved in line with our customers’ contractual service level agreements (SLAs).
What will you do?
Provide in‑person, phone, remote, and email support to users of supported departments.
Keep the ticketing system up to date with the status of all support requests.
Keep inventory system up to date with all deployed computing asset information.
Research, recommend, and order software and hardware requested by departments.
Create and provision user accounts, email accounts, and necessary access for user staff.
Provide support to end users in problem resolution for both Windows and Apple systems.
Guide end users through troubleshooting procedures.
Perform upgrades to hardware and software.
Support printing and other peripheral computing devices.
Perform set‑up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Participate in the identity and access management of various systems.
Other IT support duties to be assigned.
This is a 40‑hour week, which may vary to accommodate 4 days × 10‑hour coverage Wednesday to Saturday 8:30 am to 5:30 pm from the onsite team.
Requirements
1‑2 years of experience supporting onsite/remotely Microsoft Desktop software.
1‑2 years of experience using a ticketing system.
1‑2 years of experience with network protocols, server hardware, and configurations.
Previous airport technical support preferred.
Good verbal and written communication skills.
Physical Requirements
Able to lift or push 20‑50 pounds of equipment if needed.
Able to stand or kneel for extended periods of time.
Able to use mechanical tools.
What we will offer Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
ESP Global Services is an Equal Opportunity / affirmative action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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