Desktop Support Expert
Progent Corporation
- New York, New York, United States
- New York, New York, United States
Über
Job Code : P016
Location : Home‑based, virtual office environment
Required Key Areas of Expertise
Microsoft Exchange‑based Outlook email
Microsoft software products and applications, workstation, notebook and peripheral setup, off‑site access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Support, diagnose and troubleshoot all versions of Windows‑based desktop and laptop computer systems and others as needed
Work directly with computer end users to identify and resolve application and operating system issues that hinder user productivity
Install, setup, configure and test a variety of application programs on user workstations
Work on‑site to diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end‑user equipment
Perform deployment of new end‑user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment
Assure the timely diagnosis and repair of desktop and laptop computers and related equipment
Maintain an expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet
Responsibilities
Support, diagnose and troubleshoot all versions of Windows‑based desktop and laptop computer systems and others as needed
Work directly with computer end users to identify and resolve application and operating system issues that hinder user productivity
Install, setup, configure and test a variety of application programs on user workstations
Work on‑site to diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end‑user equipment
Perform deployment of new end‑user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment
Assure the timely diagnosis and repair of desktop and laptop computers and related equipment
Maintain an expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet
Qualifications
Three years of experience in workstation administration (new program configuration, computer and peripheral deployment, trouble analysis and correction)
Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to network problems and to escalating problems when necessary
In‑depth experience providing software help to small companies for all Microsoft Windows operating systems and Microsoft Office Suite applications such as Outlook, Word, and Excel
Excellent speaking and written communication ability
Demonstrated dedication to enabling continuous operations
Operate without supervision and show marked quality of ownership and motivation
Contact Apply by e‑mail to
job-p016@progent.com
and specify the job code “P016”.
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Sprachkenntnisse
- English
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