Customer Service / Office Operations Manager

Tilefy is looking to hire a reliable, organized, and customer-focused Customer Service / Office Operations Manager to help run the day-to-day inside operations of our business.

This is an in-office, Monday through Friday position, from 8:00 AM to 5:00 PM.

• Answer incoming phone calls and respond to customer chats
• Provide excellent customer service to customers, vendors, and internal team members
• Process BOLs for shipments
• Process UPS shipments and sample requests
• Maintain internal sample library stock levels
• Monitor and maintain Material Bank stock levels
• Assist with job complaints and help coordinate resolutions
• Support daily office operations and internal communication
• Keep tasks organized and follow through on open items

The ideal candidate has strong customer service experience, office management experience, or experience in a similar inside operations role. They should be dependable, detail-oriented, professional, and comfortable handling multiple responsibilities throughout the day.

• Strong customer service and communication skills
• Office management or administrative experience preferred
• Ability to stay organized and manage daily tasks
• Comfortable answering phones, responding to chats, and assisting customers
• Ability to handle customer concerns professionally
• Dependable, proactive, and team-oriented

This is an important inside operations position that supports customers, shipments, samples, inventory, and the internal team. The right person will help keep daily operations running smoothly while delivering a high level of service.

Medical, Dental, and Vision benefits offered, as well as a 401k with employer match.

Physical demands and work environment:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Continually required to talk or hear
• Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry up to 50 pounds
• Occasionally exposure to outside weather conditions