Concierge Medical Assistant

Victory Medical is seeking an organized, highly motivated, customer-oriented individual to join our team as a Medical Assistant for our Concierge Doctors. Our Concierge Medicine patients expect exceptional care, personalized service, and an outstanding healthcare experience. We are seeking an experienced, dependable, and highly organized Medical Assistant who is passionate about delivering both excellent clinical care and world-class customer service. The ideal candidate is proactive, compassionate, detail-oriented, and thrives in a fast-paced environment. This individual understands that every interaction with a patient reflects our practice and is committed to making each patient feel valued, heard, and cared for. Victory Medical is a family oriented, locally owned business. Full-time employees can expect to be paid holidays and accrue paid time off. We offer benefits such as matching 401k, medical, dental, and vision insurance, as well as an employer provided life insurance policy. You will be eligible for discounts on medical and aesthetic services as well as medications and supplements from our in-house pharmacy. Victory Medical almost exclusively promotes from within providing advancement opportunity for driven individuals! The salary for this position will start at $18/hr but is negotiable based on experience. We look forward to speaking with you soon!

• Welcome and care for patients with warmth, professionalism, and exceptional customer service.
• Build strong relationships with patients by providing a personalized, concierge-level experience.
• Obtain and accurately document detailed medical histories, vital signs, and clinical information.
• Perform patient triage, recognize urgent concerns, and communicate appropriately with providers.
• Prioritize patient needs based on clinical urgency while maintaining efficient provider workflow.
• Assist physicians with examinations, procedures, treatments, and clinical documentation.
• Coordinate laboratory testing, troubleshoot specimen or laboratory issues, and ensure timely follow-up of results.
• Serve as a patient advocate by helping patients navigate their care and addressing questions or concerns promptly.
• Respond to patient phone calls, portal messages, and requests in a timely, courteous, and professional manner.
• Coordinate referrals, diagnostic testing, medication requests, and follow-up appointments.
• Maintain accurate electronic medical records while ensuring patient confidentiality and HIPAA compliance.
• Communicate effectively with patients, physicians, pharmacies, laboratories, specialists, and other healthcare professionals.
• Identify and resolve clinical and administrative issues with sound judgment and professionalism.
• Manage multiple priorities while maintaining exceptional attention to detail and accuracy.
• Anticipate provider and patient needs, taking initiative whenever possible to create a seamless patient experience.

• Medical Assistant certification preferred (or equivalent clinical experience).
• Previous experience in primary care, internal medicine, family practice, or concierge medicine preferred.
• Strong clinical assessment, triage, and critical thinking skills.
• Outstanding customer service and interpersonal skills with a genuine passion for helping others.
• Exceptional verbal and written communication skills.
• Ability to multitask while remaining calm, organized, and detail-oriented.
• Technology savvy with proficiency in Microsoft Office and the ability to quickly learn electronic health record (EHR) systems.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently while collaborating effectively with physicians and the healthcare team.
• Demonstrates professionalism, discretion, emotional intelligence, and sound judgment in all interactions.

• Naturally enjoys helping people and creating exceptional patient experiences.
• Treats every patient with kindness, empathy, and respect.
• Takes ownership of responsibilities and follows through without being asked.
• Thinks critically and proactively solves problems.
• Anticipates patient and provider needs before they become issues.
• Remains calm, organized, and positive under pressure.
• Has outstanding attention to detail and takes pride in accuracy.
• Is dependable, adaptable, and eager to learn.
• Communicates professionally and confidently with patients, physicians, and colleagues.
• Enjoys working as part of a collaborative, patient-focused team.
• Is committed to providing concierge-level service that consistently exceeds patient expectations.

• Full-Time, 9a-5p M-F
• Weekend rotation when necessary

Why Join Victory Medical? At Victory Medical, we believe healthcare should be personal. Our Concierge Medicine team has the privilege of developing meaningful relationships with our patients while providing an elevated level of care and service. If you are passionate about combining exceptional clinical skills with outstanding customer service and want to make a meaningful difference in patients' lives every day, we'd love to meet you. Victory Medical provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Victory Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.