Technical Account Manager (Enterprise) US

Work with enterprise clients including multinational giants in the finserv, media, technology verticals on their success-defining IT and SaaS programs, in the solutions design, service delivery, onboarding and training processes.

Work with client stakeholders to achieve maximum ROI on the deployment, configuration, migration to the firms platforms and their integration with legacy systems, vendors and service providers.

Function as a high-visibility single point of contact for the firms most important clients, to ensure any account issues are resolved quickly, utilizing resources from across internal teams such as: Technical Support, Customer Success, Sales, Engineering, Product Management etc.

Knowledge of data sets, data flows, migrations tools.

Strategic planning and project management for problem discovery, solutions design and implementation/migration.

Support sales on new business pitches, client integration planning, as well as upgrades, cross-selling and product lifecycle management issues.

Product Roadmap: To drive innovation and feature development, the Enterprise TAM will function as the voice of the customer and provide feedback to internal stakeholders such as Product Management, Product Development, QA, Sales and Sales Engineering.

• A Bachelors degree, or equivalent experience.

• 6-8+ Years of experience in a customer-facing role (post- or pre-sales) such as Technical Support, Account Management, Product Support, Internal IT or training.

• A track record of managing enterprise customers, including large multinationals (MNCs)

• Coachable, Accountable, growth-oriented candidates excel in these roles.

• Technical understanding of SaaS-based applications and infrastructure.

• Prior experience in servicing Enterprise and Commercial customer accounts for a SaaS, Fintech, Cybersecurity, Managed Services

• Strong understanding of Mobile/Web Applications.

• APIs: REST preferred, JSON, SOAP helpful.

• Knowledge of XML and related technologies preferred.