Chief Quality Officer

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. NYC Aging seeks a dynamic, strategic, and results-driven individual to serve as Chief Quality Officer. This position is to ensure that our agency can continually improve the efficiency of services being offered to New York City older adults. The selected candidate will serve as a cabinet member and trusted advisor to the Commissioner in delivering consistent and reliable outcomes, managing risk and compliance obligations; and driving long-term value through operational excellence. Reporting to the Commissioner, the Chief Quality Officer's key responsibility is to ensure quality is proactive, measurable, and aligned with agency goals. Duties and responsibilities will include but not be limited to the following:

• Establish Quality Management Systems
• Drive Process Improvement Initiatives
• Ensure Regulatory and Compliance Leadership
• Serve as a Quality Advisor to Senior Leadership
• Build a Culture of Quality

Minimum Qualifications:

1. A baccalaureate degree from an accredited college and four (4) years of satisfactory, full-time experience directing a large organizational segment or directing and controlling several small organizational segments, or performing a combination of these duties, of which at least 18 months shall have been in an administrative, managerial or executive capacity, or in supervision of professional personnel working in any of the abovementioned areas; or 2. Education and/or experience equivalent to "1" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1" above.

Preferred Skills:

- Master's degree with at least five years of experience leading quality programs.

- Strong strategic thinking and ability to interpret data.

- Experience in risk management, compliance, and regulatory oversight.

- Excellent analytical and problem-solving skills focused on operational efficiency.

- Excellent written and verbal communication skills.

- Ability to foster a culture of accountability, collaboration, transparency, and high performance.

Public Service Loan Forgiveness:

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement:

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.