General Manager

At Five Guys, our General Managers are the leaders of the restaurant. You are responsible for delivering an exceptional guest experience, developing a high-performing team, and driving strong financial and operational results. This is a hands-on leadership role that requires ownership, accountability, and a commitment to brand standards.

• Lead daily restaurant operations to ensure exceptional food quality, cleanliness, and speed of service
• Deliver on key performance metrics including Secret Shopper, ticket time, customer complaints, and CSAT
• Maintain strict adherence to Five Guys brand standards and operating procedures
• Ensure all food safety and sanitation requirements are met and consistently exceed expectations

• Recruit, hire, train, and develop a strong team of Assistant Managers, Shift Leaders, and Crew
• Create a positive, high-energy work environment that reflects the Five Guys culture
• Coach and hold managers accountable to performance expectations and development goals
• Build bench strength and succession plans within your restaurant

• Drive sales growth through operational excellence and local store marketing initiatives
• Manage and control labor, food cost, and controllable expenses
• Review and act on P&L statements to improve profitability
• Ensure accurate inventory, ordering, and waste control practices

• Set clear goals aligned with company KPIs and ensure consistent follow-up
• Execute action plans to improve performance in key areas such as complaints, problem resolution, and food safety
• Maintain compliance with company systems, reporting, and documentation standards
• Ensure proper scheduling to support both service and financial targets