Supervisor, Application & Software Engineering (ServiceNow Development)TriMedx • Indianapolis, Indiana, United States

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Supervisor, Application & Software Engineering (ServiceNow Development)

TriMedx

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

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Über

Overview Supervisor, Applications & Software Engineering oversees and guides the development of functionality within assigned domains, products, or services in application development that impact future business capabilities. Leads teams in designing, developing, and maintaining complex, integrated systems and architectures. Demonstrates strong technical leadership, cross-domain expertise, and the ability to align technical direction with business strategy. Responsible for supervising engineers in creating, testing, and implementing software that provides robust infrastructure and applications used across business units. Required Skills & Experience Hands‑on ServiceNow development experience, including scoped applications (preferred). Familiar with a JavaScript framework and scaling enterprise solutions and applications. Has used or implemented AI solutions in a production system. Familiar with AI‑assisted development and best practices around it. Minimum of five or more years of experience in software development. In‑depth knowledge of SQL, modeling, databases, application servers, agile methodologies, and testing. Demonstrated experience mentoring developers and managing team performance and delivery metrics. Responsibilities Leads and supervises the application development process and underlying frameworks. Oversees and reviews application design to ensure technical and architectural alignment. Coordinates and prioritizes development efforts across multiple platforms and teams. Partners with QA leadership to ensure testing quality, coverage, and efficiency. Establishes and enforces framework and software standards; drives continuous improvement initiatives. Evaluates development processes and implements strategies to enhance team performance and delivery. Plans and directs upgrades, migrations, optimizations, and new implementations, resolving performance or efficiency issues. Oversees the creation and review of scripts, templates, interfaces, and utility applications to optimize functionality. Ensures development, testing, troubleshooting, and documentation of new and enhanced systems meet organizational standards. Reviews and approves test plans for existing and new operating environments. Provides escalation‑level (level 3) support for complex technical issues within area of responsibility. Leads root‑cause analysis and resolution of high‑impact systems problems. Defines and promotes coding standards, capacity planning, recovery strategies, and security practices. Monitors and evaluates team code quality; coaches developers toward technical excellence. Provides input on architectural direction and recommends solutions aligned with organizational goals. Identifies patterns and promotes conceptual thinking to solve systemic problems. Analyzes problems and implements strategic solutions across teams. Translates business direction into technical execution through proactive leadership decisions. Escalates issues appropriately to Technology Management while ensuring team accountability and ownership. Communicates effectively with Management and Technology Leadership to provide status, influence outcomes, and align priorities. Leads cross‑functional meetings to build understanding and alignment between stakeholders. Provides mentorship, coaching, and performance feedback to engineering team members. Prepares and delivers presentations and communications to peers, management, and stakeholders. Problem Solving & Analysis Applies conceptual thinking to identify patterns, root causes, and strategic solutions across teams. Uses data‑driven approaches to evaluate trade‑offs, risks, and impacts of technical decisions. Encourages systematic problem‑solving within the team and fosters a culture of continuous improvement. Decision Making / Autonomy Makes proactive, informed decisions that translate organizational direction into specific technical actions. Exercises independent judgment to prioritize initiatives and allocate team resources effectively. Escalates issues strategically to Technology Management while maintaining team autonomy in execution. Communications / Interactions Communicates regularly with Management and Technology Leadership on status, issues, and outcomes. Leads cross‑functional and stakeholder meetings to align business and technical objectives. Provides coaching, direction, and performance feedback to engineers and other technical staff. Prepares and delivers professional presentations and documentation to internal and external audiences. Leadership Expectations Provides clear direction to ensure collective achievement of goals and objectives and creates an environment of respect, collaboration, and open communication. Identifies and supports development needs of direct reports and team members and connects them to internal and external resources to foster continuous improvement. Creates high levels of employee engagement by understanding organizational and personal drivers and developing action plans that deliver increased engagement. Sets clear goals and expectations for teams, monitors performance, and intervenes with appropriate action when performance gaps occur, providing timely, honest feedback and ensuring completion of assigned actions by required deadlines. Core Competencies ServiceNow Platform Development & Governance (preferred) Delivery & Throughput Management Cross‑Discipline Management Skills Leadership and People Management Application Design and Architecture Oversight Application Maintenance and Lifecycle Management Project Coordination and Prioritization System Testing and Quality Assurance Integration System Development Life Cycle (SDLC) Governance Conceptual and Strategic Thinking Collaboration and Communication Education & Qualifications Associate’s degree in MIS, Computer Science, Software Engineering or related field is required, or equivalent experience. Bachelor’s degree is preferred. Legal Statements TRIMEDX is an Equal Opportunity Employer. Drug‑Free Workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on‑call hours.
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Indianapolis, Indiana, United States

Sprachkenntnisse

English

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