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Business Applications Analyst
Essen Health Care
- New York, New York, United States
- New York, New York, United States
Über
The Business Applications Analyst provides functional support for a portfolio of enterprise applications, including Electronic Health Records (EHR), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Contact Center/VoIP, Human Resources, Revenue Cycle, and other business-critical systems. The analyst works closely with departments to improve workflows, implement new functionality, support system integrations, and ensure applications meet operational, regulatory, and organizational needs.
Responsibilities Business Process Analysis
Partner with business and clinical stakeholders to understand operational challenges and identify technology solutions.
Analyze current workflows and recommend process improvements to increase efficiency, productivity, and user satisfaction.
Gather, document, and validate business and functional requirements.
Develop workflow diagrams, process maps, and functional specifications.
Participate in business processes, redesign and digital transformation initiatives.
Enterprise Application Support
Electronic Health Records (EHR)
Enterprise Resource Planning (ERP)
Revenue Cycle Management
Human Resources Information Systems (HRIS)
Contact Center and VoIP platforms
Customer Relationship Management (CRM)
Document Management Systems
Business Intelligence and Reporting tools
Responsibilities include
Application configuration and maintenance
User support and issue resolution
Security and role management
Workflow optimization
Application testing
Vendor coordination
System documentation
Requirements & Solution Design
Translate business needs into functional system requirements.
Collaborate with technical teams to design and implement solutions.
Evaluate application enhancements and new technologies.
Recommend best practices and process improvements.
Participate in solution design sessions with vendors and internal teams.
Project Support
Participate in enterprise application implementations and upgrades.
Coordinate User Acceptance Testing (UAT).
Develop test scripts and validation documentation.
Support project planning, deployment, and post-implementation activities.
Assist with system conversions and data migration efforts.
Integration & Data Management
Collaborate with integration teams to support interfaces between enterprise systems.
Validate data quality and system functionality.
Assist in troubleshooting interface and integration issues.
Support API, HL7, FHIR, and third-party application integrations where applicable.
Reporting & Analytics
Develop operational reports and dashboards.
Analyze application utilization and system performance.
Identify trends and recommend operational improvements.
Support leadership with business intelligence and reporting initiatives.
Training & Change Management
Develop end-user training materials.
Conduct application training sessions.
Create knowledge base articles and standard operating procedures.
Assist departments with change management and adoption of new system functionality.
Vendor Management
Coordinate with software vendors regarding support requests, enhancements, upgrades, and issue resolution.
Participate in vendor meetings and product demonstrations.
Assist in evaluating new applications and technologies.
Maintain Documentation
Business Requirements Documents (BRDs)
Functional Specifications
Process Flows
Standard Operating Procedures (SOPs)
User Guides
Configuration Documentation
Change Control Documentation
Qualifications Required Education:
Bachelor’s degree in information technology, Computer Science, Health Informatics, or a related field (or equivalent work experience).
Experience integrating with systems such as eClinicalWorks, ERP, and VoIP.
Prior experience in a healthcare provider.
Understanding of interoperability regulations.
Required Experience:
2+ years of experience in interface development, configuration, and support within healthcare IT.
Preferred Application Experience:
Electronic Health Records (EHR)
Patient Engagement
Population Health
Clinical Documentation
Business Applications:
Enterprise Resource Planning (ERP)
Human Resources Systems
Payroll
Finance
Revenue Cycle
Procurement
Scheduling
Communication Platforms:
Contact Center
VoIP
Unified Communications
Collaboration Platforms
Analytics
Reporting Platforms
Business Intelligence
SQL Reporting & Dashboard Development
SQL Reporting
Dashboard Development
Preferred Technical Knowledge:
Business process analysis
Requirements gathering
Application configuration
Workflow optimization
System integrations
APIs
HL7/FHIR (healthcare preferred)
SQL fundamentals
Microsoft Office Suite
Microsoft Power BI (preferred)
Soft Skills:
Excellent communication, presentation, and interpersonal skills
Strong analytical thinking and problem-solving abilities
Ability to manage multiple priorities and meet tight deadlines
Strong attention to detail and organizational skills
Team player who can also work independently with minimal supervision
Exposure to Agile and/or Waterfall project methodologies
Equal Opportunity Employer Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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