Dieses Stellenangebot ist nicht mehr verfügbar
Sr Digital Product Manager - Messaging Content & Enablement
Charles Schwab
- Austin, Texas, United States
- Austin, Texas, United States
Über
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
The Digital Integrated & Core Experiences (DICE) organization drives consistent, streamlined digital experiences across Schwab’s platforms. Within DICE, the Digital Messaging team owns the platforms and capabilities that deliver secure, scalable, and high-impact messaging to millions of clients and advisors.
In this role, you will serve as a Messaging Content & Enablement Product Manager (individual contributor) , responsible for transforming how messages are created, managed, and scaled. You will lead the evolution from a manual, disconnected message creation process to an AI-supported, integrated messaging ecosystem that enables speed, reuse, governance, and consistency. This role focuses on enabling teams to build, update, and scale messaging efficiently through reusable content models, templates, and workflows.
Key Responsibilities
Own product strategy and transformation by defining the vision, roadmap, and success metrics for messaging content and enablement, leading the shift from fragmented processes to an integrated, AI-powered messaging ecosystem aligned with enterprise strategy and regulatory standards
Build scalable content and platform capabilities by developing reusable content models, templates, and modular components, enabling self-service message creation, reducing engineering dependency, and improving visibility into messaging inventory and lifecycle
Establish efficient governance and operating models by creating standards and workflows that ensure compliance, consistency, and quality at scale without introducing friction, in partnership with CMS, design systems, and content strategy teams
Drive AI-enabled innovation and continuous improvement by integrating automation and AI (e.g., generation, summarization, classification), partnering with data and engineering teams, and using experimentation and analytics to improve messaging effectiveness and efficiency
Lead cross-functional delivery and alignment by coordinating across Technology, UX, Content, Risk, Legal, and Operations, managing dependencies and risks, and balancing discovery with delivery to deliver measurable outcomes
Influence stakeholders and drive adoption by communicating vision and progress clearly, aligning diverse stakeholders around priorities and tradeoffs, and fostering adoption of new tools, processes, and ways of working
Measure impact and optimize outcomes by defining and tracking KPIs (e.g., build time, reuse, adoption, cost efficiency) and driving a culture of continuous improvement, simplification, and operational leverage
Establish shared AI workflows, standards, and playbooks that increase efficiency while preserving design quality, accessibility, and compliance
Partner with Product, Engineering, Risk, and Legal to pilot, evaluate, and responsibly scale AI‑enabled
Coach and mentor junior team members and peers on how and when to use AI effectively, building fluency, confidence, and ethical judgment
Use AI‑supported insights to inform prioritization, experience strategy, and decision making at both team and portfolio levels
What You’re Good At
Defining complex problems and delivering scalable platform solutions that unlock efficiency and reuse
Leading transformation initiatives that improve processes, tooling, and operating models
Applying structured judgment to balance client experience, business value, risk, and feasibility
Driving adoption of new platforms, tools, and workflows across diverse stakeholder groups
Translating business needs into intuitive, reusable content and system capabilities
Collaborating effectively across Product, Engineering, Content, UX, and Risk partners
Leveraging data and experimentation to inform decisions and improve outcomes
Communicating complex concepts clearly and influencing without authority
Operating effectively in ambiguous, high-impact environments
What you have Required Qualifications:
Bachelor’s degree
5+ years of product management experience, including ownership of platform or enablement capabilities
Demonstrated experience driving operational transformation or process optimization initiatives
Documented experience working with content platforms, CMS, or messaging systems
Strong understanding of agile product development and lifecycle management
Proven ability to deliver results in regulated or complex enterprise environments
Preferred Qualifications:
MBA
Familiarity with AI/ML-enabled product capabilities or data-driven product development preferred
Financial services experience
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.