Service Advisor

Van Horn Dodge of Plymouth has an outstanding opportunity for an eager and professional Service Department Sales Consultant. Whether this is your first job in the automotive industry or are looking for the next step in your career, we want to talk to you.

At Van Horn we don't just sell cars, we create unforgettable driving experiences for our customers. No experience is necessary, we provide full training. If you are passionate about the customer experience and using your interpersonal skills to shine, we invite you to apply!

Why work at Van Horn:

• Generous paid time off policy including vacation, personal days, and holidays
• No Sundays
• Gym/workout reimbursement
• Tuition reimbursement
• Health, Dental Vision, 401k & more!
• Paid volunteer time (16 hours of paid time off annually to volunteer for organizations of your choice in addition to our generous paid time off (PTO) plan)
• Employee discounts on vehicles, parts, and service
• Employee Stock Ownership Program (ESOP)
• Professional work environment
• Promote from within culture
• Community involvement
• Employee referral program
• Holiday parties, brewer game, summer picnic & more!

Your Responsibilities:

• Greet customers promptly and pleasantly
• Perform vehicle walk around with customer to determine needed repairs.
• Review vehicle maintenance history and make recommendations
• Sell recommended service work to customers based upon mechanics diagnosis
• Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
• Inform dispatcher of incoming work and ensure customer's needs are understood by the technician
• Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
• Notify customers on the status of their vehicle
• Verify warranty and service contract coverage and administer claims for qualifying repairs
• Follow up with customers to ensure customer satisfaction
• Review completed work and charges with the customer and/or send a digital invoice for online payment.

Qualifications:

• High School Diploma or equivalent
• Valid Driver's License
• Previous customer service experience preferred but not required
• Must be organized, reliable, and able to work in a fast-paced environment

Employee Owners Do It Better- Come find out for yourself!