Catering Sales Manager

The Catering Sales Manager is responsible for generating catering revenue through the sale of banquet, social, corporate, wedding, and special event business for the hotel. This position develops and maintains client relationships, solicits new business opportunities, negotiates contracts, and coordinates event details to ensure exceptional guest experiences while achieving revenue and profitability goals. The Catering Sales Manager exercises independent judgment and discretion in managing accounts, negotiating agreements, and developing sales strategies.

Essential Duties and Responsibilities:

• Sales and Business Development: Actively solicit new catering business through prospecting, networking, referrals, and client outreach. Develop and maintain strong relationships with corporate clients, wedding planners, event organizers, destination management companies, and community organizations. Respond promptly to inquiries and prepare customized proposals that align with client needs and hotel objectives. Conduct site inspections and property tours for prospective clients. Negotiate catering agreements and event contracts within established guidelines. Identify opportunities to maximize catering revenue through strategic upselling and enhancement of event offerings. Meet or exceed monthly, quarterly, and annual catering revenue goals. Maintain an active sales pipeline and accurately document activities in hotel sales systems.
• Client Relationship Management: Serve as the primary contact for assigned catering accounts through the sales process. Consult with clients to determine event requirements, budget expectations, and service preferences. Build long-term relationships that generate repeat business and referrals. Resolve client concerns professionally and proactively to ensure guest satisfaction. Participate in industry events, networking opportunities, and community activities that support business development efforts.
• Event Planning and Coordination: Collaborate with Conference Services, Banquets, Culinary, and other operational departments to ensure successful event execution. Prepare event documentation, including Banquet Event Orders (BEOs), contracts, and event specifications. Communicate client expectations and event requirements to operational teams. Attend planning meetings and pre-convention meetings as necessary. Ensure all contractual obligations and event details are executed accurately.
• Financial and Administrative Responsibilities: Monitor event revenues, expenses, and profitability. Maintain accurate client files, contracts, and sales records. Review deposits, billing, and payment schedules to ensure compliance with hotel policies. Analyze market trends, competitive activity, and business opportunities to develop effective sales strategies. Prepare sales forecasts, activity reports, and performance updates as requested.

Qualifications:

• Education and Experience: Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field preferred, but not required. Minimum three (3) years of hotel catering sales, event sales, hospitality sales, or related experience. Proven track record of meeting or exceeding revenue goals. Experience selling weddings, galas, luxury social events, and multi-day group functions in a luxury hotel or resort environment preferred.
• Knowledge, Skills, and Abilities: Strong sales, negotiation, and closing skills. Knowledge of catering operations, banquet services, and event planning. Ability to exercise sound judgment and make independent business decisions. Exceptional interpersonal, communication, and presentation skills. Strong organizational and time-management abilities. Ability to manage multiple priorities and deadlines simultaneously. Proficiency in Microsoft Office and hotel sales, and catering software systems. Ability to build and maintain professional client relationships. Strong attention to detail and commitment to service excellence.
• Physical Requirements: Ability to stand, walk, and tour event spaces for extended periods. Ability to occasionally lift and carry up to 25 pounds. Ability to attend events that may require evening, weekend, or holiday availability.

Work Environment:

This position operates in a luxury hotel environment and requires frequent interaction with guests, clients, vendors, and hotel team members. The Catering Sales Manager is expected to uphold the highest standards of professionalism, hospitality, and guest service.

Compensation: $70,304 - $70,304

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.