Assistant Home Shopping Manager

The Assistant DUG Manager supports the DUG Manager in leading the online shopping and curbside pickup operation. This role ensures accurate, timely order fulfillment, delivers an exceptional digital customer experience, and maintains operational efficiency while supporting and developing the DUG team.

Department Operations & Execution

• Assist in overseeing daily DUG operations, including order picking, staging, and handoff to customers
• Ensure all online orders are fulfilled accurately, on time, and to quality standards
• Monitor order queues and adjust team priorities to meet service level expectations
• Maintain proper organization of staging areas and ensure seamless order flow
• Support execution of peak-hour strategies to manage high order volume

Leadership & Team Support

• Supervise, train, and coach DUG clerks and shoppers
• Provide direction during shifts to maintain productivity, accuracy, and speed
• Assist with scheduling and labor allocation based on order demand
• Foster a performance-driven and customer-focused team environment

Customer Experience

• Ensure a fast, friendly, and accurate curbside pickup experience
• Address customer issues, substitutions, and special requests professionally
• Partner with in-store departments to resolve out-of-stocks and improve fulfillment success
• Maintain strong communication with customers through order updates when needed

Technology & Process Compliance

• Ensure proper use of handheld devices and DUG systems for order fulfillment
• Monitor order accuracy metrics and address errors or process gaps
• Follow all company procedures related to substitutions, cancellations, and order handling

Safety & Compliance

• Ensure adherence to all safety, food handling, and sanitation standards
• Maintain cleanliness and organization in all DUG work areas
• Follow company policies and operational guidelines at all times

Inventory & Performance Management

• Support efforts to reduce substitutions and out-of-stocks through effective communication with department teams
• Help track department KPIs such as order accuracy, wait time, and fulfillment speed
• Assist in meeting sales, service, and productivity goals

Qualifications

• Previous experience in retail, grocery, or e-commerce fulfillment preferred
• Leadership or supervisory experience preferred
• Strong organizational, multitasking, and problem-solving skills
• Excellent communication and customer service abilities
• Comfortable using mobile technology and order management systems
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent lifting of up to 50 lbs
• Repetitive tasks including picking, packing, and loading orders
• Ability to work in various environments, including refrigerated areas and outdoors during curbside pickup