Area Assistant Manager

The Area Assistant Manager supports the Area Manager in overseeing the daily operations of two Japanese food and sushi locations. This position serves as an operational leader responsible for maintaining exceptional customer service, supporting department leads, ensuring consistent execution of company standards, and helping achieve financial and operational goals.

The Area Assistant Manager is expected to become a well-rounded operational leader with working knowledge of every major department, including retail, sushi, kitchen, and customer service. This role is designed to develop future regional leadership by combining administrative management with hands-on operational experience.

Success in this position requires professionalism, adaptability, strong communication skills, and a willingness to lead by example while supporting the company's commitment to quality Japanese cuisine and outstanding guest experiences.

• Assist the Area Manager in overseeing operations at two locations.
• Act as Manager on Duty when assigned.
• Promote a culture centered on hospitality, teamwork, accountability, and continuous improvement.
• Support department leaders in meeting operational goals.
• Monitor compliance with company policies and Standard Operating Procedures.
• Ensure stores maintain high standards of cleanliness, organization, and food safety.
• Help identify operational opportunities and recommend improvements.
• Assist with opening and closing procedures when needed.
• Provide leadership during busy periods by directing labor where it is most needed.

• Demonstrate exceptional customer service at all times.
• Ensure guests receive prompt, courteous, and knowledgeable assistance.
• Resolve customer concerns professionally and efficiently.
• Coach employees on customer service expectations.
• Promote an environment that encourages guests to return and create memorable dining experiences.

Assist the Area Manager with:

• Weekly schedule creation
• Timecard review and corrections
• Paid Time Off (PTO) request administration
• Attendance tracking
• Labor management
• Employee documentation
• Performance follow-up
• Inventory documentation
• Operational reporting
• Communication with department managers
• Other administrative responsibilities as assigned

A unique expectation of this position is becoming operationally proficient in food production.

Within the first 90 days, the Area Assistant Manager is expected to:

• Demonstrate proficiency in basic kitchen operations.
• Understand food safety and sanitation requirements.
• Follow standardized recipes.
• Assist kitchen staff during peak business periods.
• Understand production flow and station organization.

Within 90 days, demonstrate the ability to consistently prepare the company's five highest-selling sushi rolls according to company standards for:

• Appearance
• Portioning
• Rice quality
• Roll construction
• Speed
• Food safety

This requirement is intended to build credibility with the culinary team and provide the operational knowledge necessary to effectively support both locations.

• Assist in onboarding and training new employees.
• Reinforce company standards through coaching.
• Support employee development.
• Encourage teamwork across departments.
• Assist with cross-training initiatives.
• Promote accountability and positive workplace culture.

• Support labor management goals.
• Help monitor payroll accuracy.
• Assist with inventory control.
• Support waste reduction initiatives.
• Monitor productivity.
• Help achieve sales and profitability objectives.

• Previous retail, restaurant, or hospitality leadership experience.
• Strong organizational skills.
• Excellent communication skills.
• Ability to lead multiple teams.
• Customer-focused mindset.
• Ability to prioritize multiple responsibilities.
• Basic computer proficiency.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Experience with Japanese cuisine or sushi.
• Experience supervising multiple departments.
• Experience with scheduling software and payroll systems.
• Food safety certification (or ability to obtain).

• Stand and walk for extended periods.
• Lift up to 50 pounds.
• Bend, reach, kneel, and climb as needed.
• Work safely around kitchen equipment.
• Work in refrigerated and hot kitchen environments.
• Perform repetitive hand movements associated with food preparation.

• Leadership
• Accountability
• Professional Communication
• Customer Service Excellence
• Problem Solving
• Time Management
• Operational Awareness
• Team Development
• Adaptability
• Food Safety
• Administrative Accuracy
• Attention to Detail

• Consistently model Noble Village Group's standards of professionalism.
• Support efficient operations at both assigned locations.
• Build strong relationships with employees and department leaders.
• Demonstrate proficiency in kitchen operations and sushi preparation within 90 days.
• Maintain accurate administrative records.
• Support payroll and scheduling accuracy.
• Deliver exceptional customer experiences.
• Contribute to improved operational consistency and financial performance across both locations.

This job description is not intended to be an exhaustive list of all responsibilities. Employees may be assigned additional duties or projects as business needs require. The Area Assistant Manager is expected to demonstrate flexibility and support the overall success of both locations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.