Content Operations & Governance ManagerSHI International • Austin, Texas, United States
Content Operations & Governance Manager
SHI International
- Austin, Texas, United States
- Austin, Texas, United States
Über
Content Strategy & Governance
Define and maintain governance standards, review processes, and lifecycle requirements for solutions pillar and partner content.
Establish and evolve content policies, templates, and operating guidelines; partner with marketing operations to ensure alignment with platform metadata standards and tagging requirements.
Collaborate with the Creative team to conduct brand and messaging reviews, ensuring alignment with approved positioning, messaging frameworks, and corporate standards.
Drive adoption of governance standards across a distributed network of content owners and stakeholders.
Evaluate content strategy, portfolio health, and content effectiveness, identifying opportunities for optimization and improvement.
Develop recommendations to improve content quality, usability, consistency, AEO and SEO best practices, and alignment with business priorities.
Content Lifecycle Management & Auditing
Lead ongoing content audits to assess relevance, performance, accuracy, and alignment with go‑to‑market priorities.
Define and maintain lifecycle standards, including archival, refresh, retirement, and maintenance criteria.
Partner with stakeholders to identify content quality issues, governance gaps, metadata inconsistencies, and duplication.
Monitor content portfolio health and recommend actions to improve usability, adoption, effectiveness, and operational efficiency.
Establish measurement frameworks and reporting to support optimization and governance decisions.
Drive remediation efforts and continuous improvement initiatives to maintain a healthy and trusted content ecosystem.
Program Management
Provide program and project management support for cross‑functional initiatives, including planning, stakeholder coordination, dependency tracking, and execution.
Define and document business requirements, operational processes, and governance considerations for content‑related initiatives.
Develop project plans, workback schedules, communication plans, and operating frameworks.
Facilitate working sessions to clarify ownership, resolve process gaps, and align stakeholders on priorities.
Coordinate cross‑functional teams, manage dependencies, drive accountability, and elevate risks as needed.
Engage with external consultants and strategic partners to evaluate operational effectiveness and industry best practices.
Content Systems & Operational Stewardship
Define governance requirements, content standards, and operational guardrails for content platforms, AI‑enabled experiences, and future delivery channels.
Ensure content structure, metadata, taxonomy, and governance processes support discoverability, reuse, reporting, and AI‑driven recommendations.
Partner with stakeholders on implementation, testing, adoption, and continuous improvement initiatives.
Identify opportunities to improve operational efficiency through workflow optimization and scalable governance practices.
Promote content quality, governance readiness, and operational consistency across the ecosystem.
Manage the Asana content board and ensure CMS health.
Assist in the setup and management of a company‑wide DAM.
Writing & Editorial Support (Targeted)
Create or refine content as needed, including blogs, thought leadership, solution narratives (e.g., Spend Optimization Services or partner campaigns), campaign and web copy, and sales enablement collateral.
Ensure content is clear, audience‑focused, and outcome‑driven.
Serve as a quality checkpoint for tone, clarity, and consistency.
Success in This Role (6–12 Months)
Audit existing marketing assets.
Establish an adopted content governance and lifecycle model.
Reduce duplication, inconsistency, and outdated content.
Improve content usability, discoverability, and reuse.
Enable more efficient content creation through improved systems.
Provide visibility into content portfolio health and performance.
Support the evolution toward a structured, journey‑based content ecosystem.
Behaviors and Competencies
Strategic Thinking: Can analyze situations and lead strategic initiatives.
Detail‑Oriented: Can manage complex tasks and ensure quality.
Communication: Effectively communicates complex ideas to diverse audiences.
Teamwork: Leads teams and facilitates cooperation.
Collaboration: Seeks diverse perspectives and drives consensus.
Willingness to Learn: Integrates new skills and welcomes feedback.
Self‑Development: Seeks feedback and grows personally.
Relationship Building: Expands networks and fosters collaboration.
Problem‑Solving: Identifies problems and proposes solutions.
Project and Goal Focus: Optimizes resources to meet goals.
Results Orientation: Sets challenging goals and achieves them.
Skill Level Requirements
Strong content governance, operations, and systems‑thinking capabilities.
Deep understanding of content lifecycle management and governance principles.
Ability to bring structure to complex, fragmented environments.
Strong operational mindset balancing structure and flexibility.
Ability to evaluate content effectiveness and translate insights into actions.
Strong editorial judgment and writing capability.
Practical understanding of AI in content workflows.
Strong collaboration and cross‑functional communication skills.
Program and project management capabilities, including stakeholder coordination and dependency management.
Other Requirements
Completed Bachelor's Degree
5 years of experience in a similar role
Strong background in content operations, governance, or content systems.
Proven experience building and scaling content lifecycle and governance frameworks.
Experience managing large, complex content portfolios.
Experience working cross‑functionally in B2B environments.
Benefits
Our commitment to diversity, as the largest minority‑ and woman‑owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World‑class facilities and the technology you need to thrive – in our offices or yours.
The estimated annual pay range for this position is $80,000 - $130,000 which includes a base salary. The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Sprachkenntnisse
- English
Hinweis für Nutzer
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