National Account Manager

iHealth is seeking a National Account Manager for the retail channel to join the Marketplace & Retail team, focusing on expanding and maintaining retail distribution. Experience and established relationships with OTC pharmacy or supermarket retail buyers are essential. You must have a deep understanding of the OTC health retail landscape, possess key contacts with major retailers, and have a proven track record of driving significant growth, along with the ability to demonstrate how you achieved it.

Job Responsibilities:

• Communicate with leading industry customers via phone, email, text, video, social media, or in-person meetings.
• Develop and agree on product and promotional business plans with all customers, aligned with internal targets and KPIs.
• Build effective customer relationships across all relevant functions, including commercial, buying, supply chain, store support, and operations.
• Negotiate pricing and promotional opportunities within each account, seeking internal approval to meet both Net Sales and Operational Profit targets.
• Monitor customers with accurate forecasting, sales-in/sales-out data, and budget management, ensuring weekly updates.
• Collaborate with the Sales Ops team to deliver on forecasts, minimizing aged stock.
• Maintain accurate and up-to-date records and reporting for all business aspects to the Sales Leader and relevant departments.
• Foster strong working relationships with all internal iHealth teams, including Product Marketing, Sales, Customer Service, Logistics, and Accounting.
• Gather market intelligence, including market data, industry trends, product standards, and competitor analysis.
• Negotiate supply agreements with both new and existing customers.
• Be willing to travel regularly to meet new customers or support existing ones.
• Attend and participate in trade shows as required by the business.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is required.
• 3+ years of experience in Account Management, preferably in OTC health, pharmacy, or supermarket retail channels.
• Proven track record of successfully driving sales growth in retail distribution channels.
• Established relationships with OTC pharmacy or supermarket retail buyers is essential.
• Strong understanding of the OTC health retail landscape and market dynamics.
• Experience in negotiating contracts and promotional opportunities within the retail sector.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with both internal teams and external clients.
• Strong analytical skills with experience in forecasting, sales performance tracking, and budget management.
• Results-driven with a focus on meeting and exceeding sales and profitability targets.
• Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently while collaborating effectively with internal teams across various functions.
• Willingness to travel regularly to meet customers and attend industry trade shows as required.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and deadlines.

Benefits:

• Medical, Dental, Vision, Life Insurance, and 401K
• Paid Time Off, Federal Holidays, and Leaves
• Annual Performance-Based Bonus