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ServiceNow Business Analyst

Dormont Manufacturing Company

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Über

We are an equal opportunity employer,anddo not discriminatebased onan individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.
As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.
Responsibilities
Coordinate with stakeholders to gather requirements
Translate business requirements into technical specifications
Assist with client demos, working sessions, and workshops
Maintain documentations and Knowledge articles
Contribute to projects/programs that may address future concepts, products, and technologies
Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
Help to direct more junior members of the team
Assist with managing SDLC related ceremonies
Qualifications
Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
Able to discuss business requirements on integrations between ServiceNow and third party tools
Certified System Administrator preferred
Prior development and/or architecture experience strongly preferred
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Strong customer service skills
Self-starter
Able to travel of at least 25%
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
USA Employment Benefits include:
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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Raleigh, North Carolina, United States

Sprachkenntnisse

English

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