Sales Support Representative

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13-time recipient of the NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!

Competitive Pay

Advancement Opportunities

Medical, Dental & Vision Insurance

HSA Account w/Company Contribution

Pet Insurance

Company provided Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

DEI&B Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth IRA

Company Discounts

Payactiv/On-Demand Pay

Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Sales Support Representative assists the Sales Team in expanding focus products, supporting Parachute Growth, and building strong relationships with referral sources. This role is essential for ensuring smooth order processing, supporting patient care, and driving account growth.

Responsibilities and Duties:

• Support the Sales Team by collecting and submitting documentation for pending patient orders.
• Be accessible for referrals to help work through any patient care challenges.
• Learn and understand the required information and documentation needed to proceed with patient orders.
• Manage escalations sent by the Sales Team.
• Work with referral source staff to ensure documentation is obtained, complete, and accurate.
• Work within EMR systems to obtain needed documentation to complete orders.
• Review cancelled orders and identify opportunities to recover and complete orders.
• Identify trends and report them to the Sales Team for referral education.
• Submit documentation to the Customer Service Department for processing in a timely manner.
• Support and grow digital ordering.
• Perform other related duties as directed.

Education: Graduate of an accredited high school or GED equivalent.

Experience/Knowledge/Skills/Physical Requirements:

• Minimum of 1 year of customer service or sales experience.
• Ability to work with Excel.
• Excellent communication and customer relations skills.
• Detail-oriented with strong interpersonal and organizational abilities.
• Ability to work autonomously.
• Previous experience in referral intake and/or medical billing is preferred.