SHIFT LEADER

We are looking for amazing baristas to create an amazing experience for our customers! With over 900 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. We strive on amazing people, amazing drinks, amazingly fast! We pride ourselves in creating a culture that is constantly adding value and developing the members of our teams. We are passionate about coffee and are looking for amazing baristas with an amazing personality to grow with our company.

The shift leader is responsible for directing an efficient workflow and assisting the store manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the store manager is unavailable.

Essential duties and responsibilities include:

• Ensuring consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "amazing" customer service experience
• Maintaining speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assisting the store manager in onboarding and training new team members
• Developing effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proactively seeking opportunities to increase individual and team sales
• Understanding and executing cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensuring team members follow all health, safety, and sanitation guidelines
• Serving as a keyholder, following all opening and closing procedures
• Demonstrating punctuality, dependability, and adaptability
• Assisting store manager with administrative duties as requested

Qualifications include:

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Benefits include:

• Free brewed coffee on shift
• Free specialty drink on shift
• Fifty percent off all drinks and food
• Flexible schedule
• Cash tips

Location: 1115 5th Street North | Nampa, ID