Front Office Manager

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to OKANA Resort & Indoor Waterpark, proudly managed by Pyramid Global Hospitality. Located in Oklahoma City, OKANA is a premier destination offering an immersive guest experience through exceptional service, dynamic attractions, and a commitment to creating unforgettable moments for both guests and team members ("curators"). Our resort fosters a culture of excellence, collaboration, and growth, providing team members with opportunities to thrive in a fast-paced hospitality environment.

• Lead and oversee daily Front Desk operations to ensure a seamless, welcoming, and high-quality guest experience
• Act as a visible leader in the lobby, actively engaging with guests and resolving concerns in real time
• Manage guest escalations and service recovery efforts in alignment with OKANA and Pyramid Global Hospitality standards
• Ensure adherence to brand standards, resort policies, and guest service expectations

• Recruit, train, coach, and develop Front Desk team members to deliver consistent service excellence
• Foster a "People First" culture that emphasizes engagement, accountability, and recognition
• Partner with Human Resources on performance management, coaching, and documentation
• Develop and manage schedules to meet business demands while maintaining labor efficiency

• Oversee cash handling, shift balancing, and audit compliance processes
• Ensure accuracy of room inventory, reservations, arrivals/departures, and guest profiles
• Monitor key performance indicators (KPIs), including guest satisfaction, upselling, and service recovery trends
• Collaborate with Revenue Management, Housekeeping, and Engineering to ensure operational alignment
• Uphold safety, security, and compliance standards across all Front Desk operations

• Partner closely with Housekeeping to ensure room readiness and accurate status updates
• Coordinate with Sales and Events teams for group arrivals, VIP guests, and special accommodations
• Maintain communication with Security regarding guest safety and incident response
• Provide regular updates to leadership regarding operational performance, risks, and opportunities

• 35 years of Front Office leadership experience in a hotel or resort environment
• Working knowledge of Property Management Systems (PMS); Opera experience preferred
• Strong leadership, problem-solving, and guest service skills
• Excellent communication and organizational abilities
• Flexibility to work evenings, weekends, and holidays

• Resort or luxury hospitality experience
• Experience in high-volume, multi-outlet environments
• Familiarity with Pyramid Global Hospitality systems and standards

• Leads with respect, inclusivity, and a focus on curator engagement and development

• Demonstrates accountability, professionalism, and sound judgment

• Drives high service standards and continuous improvement

• Builds trust, fosters teamwork, and communicates effectively across all levels

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to work in a fast-paced, guest-facing environment

At OKANA, we are committed to creating an engaging and supportive workplace where our curators can grow and succeed. As part of Pyramid Global Hospitality, you will be joining a team that values innovation, collaboration, and delivering exceptional guest experiences every day.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.