Work Control Business Operations Manager (FDIC)

EMCOR Government Services has an immediate need for a Work Control Business Operations Manager in Arlington, VA. The Work Control Manager administers and coordinates the end to end work documentation and business processing flow for Facilities Operations & Maintenance (O&M), including service calls, preventive maintenance, project work, and reimbursable work orders (RWOs).

This position ensures that work is properly authorized, documented, tracked, and prepared for procurement and billing, while coordinating closely with operations, project managers, and business leadership. The role manages process flow and documentation integrity, but does not hold final approval authority for spending, billing, or revenue recognition.

Work Order & CMMS Coordination

Coordinates intake, tracking, and status management of:

• Service call work orders
• Preventive maintenance work orders
• Project and reimbursable work orders

Ensures work orders are:

• Properly entered into the CMMS
• Accurately categorized and coded
• Supported by required authorization and scope documentation

Coordinates with Operations and Project Managers to resolve incomplete or unclear work requests

Supports work order closeout documentation and data quality reviews

Reimbursable Work Order (RWO) Administration Coordinates the reimbursable work order process from initiation through closeout

Verifies that RWOs are supported by required approvals and funding documentation

Tracks reimbursable work status, work in progress, and pending authorizations

Prepares reimbursable documentation packages for management review

Escalates discrepancies, missing approvals, or documentation gaps to the Deputy PM

Procurement & Purchasing Coordination

Coordinates procurement support activities including:

• Preparation of purchase request documentation
• Tracking purchase orders associated with authorized work
• Verifying PO alignment with approved scope and cost estimates

Coordinates vendor invoice processing by:

• Verifying invoices align with completed and accepted work
• Ensuring documentation is complete prior to submission for payment approval

Maintains procurement and vendor documentation in accordance with contract requirements

Accounts Payable & Accounts Receivable Interface Coordinates with accounting staff and corporate finance to support:

• Timely processing of vendor invoices (AP)
• Preparation of client billing documentation (AR)

Tracks billing and payment status for facilities work

Maintains visibility of aging items and escalates concerns to management

Human Resources

Processes final payroll/timesheets bi-weekly, ensures 100% accuracy and compliance.

Monitors employee and subcontractor sign-in and sign-out logs

Handles employee on-boarding requirements such as:

• 1-9 Paperwork
• FDIC provided phone assignment and eFOS access

Timekeeping training

Coordinating uniform/tool/equipment/electronic issue with Operations Managers/EMCOR IT

Creates and processes Electronic Personnel Action Forms ("ePAF") as instructed by managers. Submits Personnel Action Forms ("PAF") for employee information updates (Emergency Contact Information, Change of Address, etc.) as it becomes available.

Maintains employee records and files in consultation with EGS Human Resources Department

Reporting & Performance Tracking Prepares routine reports related to:

• Work order volume and status
• Preventive maintenance completion
• Reimbursable work tracking and aging
• Procurement and billing support metrics

Provides data and documentation to support management reviews, audits, and inspections

Maintains organized records to ensure audit ready documentation

Systems & Administrative Support

Supports day to day administrative use of the CMMS and related tracking systems

Provides user guidance and ensures staff follow established procedures

Participates in coordination meetings and tracks assigned administrative action items

Identifies process inefficiencies and recommends improvements to leadership

Authority & Accountability Authorized to coordinate and administer work documentation and process flow

Authorized to elevate incomplete, unauthorized, or non compliant work for management review

Does not approve:

• Spending
• Purchase orders
• Invoices
• Billing to the client

Does not direct maintenance trades or construction execution

Accountable for accuracy, completeness, and timeliness of work documentation and coordination

Associate's degree or equivalent experience required

Bachelor's degree in business, facilities management, or related field preferred

36 years experience in facilities administration, work management, or project support

Experience on federal or performance based contracts preferred

Working knowledge of Facilities O&M workflows and work order lifecycle

Experience coordinating reimbursable or project based work processes

Proficiency with CMMS platforms (e.g., Maximo or equivalent)

Familiarity with procurement, purchasing, and invoice documentation

Strong organizational and communication skills

Ability to manage multiple workflows and deadlines simultaneously

Proficiency with Microsoft Office (Excel, Word, Outlook)

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy.

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