Program Management Manager- Technology Portfolio Operations & GenAI Strategy

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH or Dallas, TX. The TPMO Operations team is seeking a Technology Portfolio Operations & GenAI Strategy Lead to strengthen demand intake, capacity planning, workforce management, metrics/reporting, and AI-enabled portfolio operations. This role will improve demand-to-capacity alignment, utilization transparency, executive reporting, and operational decision-making while leading the TPMO GenAI Hub to accelerate automation, decision intelligence, AI-assisted reporting, and PM productivity. The ideal candidate combines portfolio operations discipline, workforce planning expertise, executive presence, practical GenAI fluency, and the ability to deliver governed, measurable outcomes across a global delivery model.

Key Responsibilities:

• GenAI Strategy & TPMO Hub Leadership
• Demand, Capacity & Workforce Management

Key Experience & Qualifications:

• Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, transformation, automation, data-driven operations, or related leadership roles.
• Proven experience leading demand intake, prioritization, capacity planning, workforce management, governance cadences, KPI reporting, and executive decision support.
• Strong understanding of PMO/TPMO workflows.
• Experience translating operational pain points into scalable solutions.
• Practical familiarity with GenAI and automation.
• Advanced analytical, reporting, stakeholder management, communication, and change leadership skills.
• Strong governance mindset.
• Experience launching or leading AI, automation, PMO innovation, or digital transformation.
• Familiarity with Microsoft Copilot, Power Platform, and enterprise reporting architectures.
• Experience with responsible AI governance and data quality controls.
• Experience designing capacity planning routines and executive reporting.
• Familiarity with tools like Jira, ServiceNow, Power BI, etc.
• Relevant certification preferred.