Director, SAP Commerce Cloud Operations
Confidential
- Dublin, Dublin, Ireland
- Dublin, Dublin, Ireland
Über
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This role requires deep technical expertise in SAP Commerce (Hybris), strong leadership capability, and a proven ability to deliver operational excellence in complex enterprise environments.
You will be responsible for ensuring platform reliability, performance, and scalability while driving continuous improvement, automation, and innovation across digital commerce operations.
Key Responsibilities Lead day-to-day operations and support of SAP Commerce Cloud environments Define, implement, and manage SLAs, KPIs, and incident response processes Ensure high availability, performance, and uptime of the commerce platform Collaborate with business, product, and IT leadership to align platform operations with business objectives Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements Lead and grow a team of engineers, DevOps professionals, and support staff Foster a culture of continuous improvement, accountability, and innovation Ensure compliance with data security policies, GDPR, and internal audit requirements Lead risk assessments and mitigation strategies for platform stability Drive automation across deployment, monitoring, and operational support processes Oversee performance tuning, capacity planning, and root cause analysis of critical incidents Engage with globally distributed teams and senior stakeholders across the organisation Key Requirements 10+ years experience in IT operations or technology leadership roles Minimum 5 years experience working with SAP Commerce Cloud (Hybris) in large-scale environments Proven track record managing complex digital commerce operations Strong understanding of cloud infrastructure, DevOps practices, and microservices architecture Experience with CI/CD pipelines and monitoring tools such xyswxtq as Dynatrace and Splunk Strong leadership experience managing technical teams and senior engineers Excellent stakeholder management, communication, and influencing skills at executive level Experience working in Agile or SAFe delivery environments ITIL certification or similar is advantageous Nice to Have SAP Certified Development Specialist SAP Commerce Cloud Experience integrating SAP Commerce Cloud with SAP S/4HANA, ERP, CRM, or other enterprise systems Exposure to enterprise-scale transformation or platform modernisation programmes Location & Working Pattern Dublin-based role Hybrid working model 2 days onsite per week Skills: sap director IT
TPBN1_IJ
Sprachkenntnisse
- English
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