Sr. Project Manager

Location: Plano, TX

A Salesforce Technical Project Manager (TPM) for Service and Experience Cloud is a delivery focused leader responsible for the execution, technical integrity, and successful rollout of customer facing Salesforce solutions. Unlike a Product Owner who focuses on "what" to build, the TPM focuses on "how" and "when" it gets built, managing the technical team and project constraints.

• End to End Delivery: Lead the complete project lifecycle from technical discovery through to deployment and post implementation support.
• Technical Governance: Oversee technical architecture, ensuring solutions for Service Cloud (e.g., Omni Channel, Case Management) and Experience Cloud (e.g., Portals, CMS) follow best practices.
• Agile Orchestration: Facilitate Scrum ceremonies (sprint planning, daily stand ups, retrospectives) and manage technical backlogs in Jira or Confluence.
• Risk Issue Management: Identify technical blockers, manage dependencies across cross functional teams, and implement mitigation strategies.
• Integration Oversight: Manage complex integrations between Salesforce and third party systems (ERP, middleware like MuleSoft, or data platforms).
• Resource Financial Planning: Manage project budgets, resource allocation, and burn rates to ensure delivery within approved costs.

Salesforce Platform: Proficiency in Service Cloud, Experience Cloud, and foundational tools like Apex, Lightning Web Components (LWC), and Flows.

Development Lifecycle: Deep understanding of Salesforce DX, DevOps pipelines, and sandbox management.

Systems Architecture: Ability to design scalable solutions and translate complex business requirements into technical functional design documents.

Project Management Professional (PMP) or Certified Scrum Master (CSM).

Salesforce Certified Service Cloud Consultant.

Salesforce Certified Experience Cloud Consultant.