Store Manager

RESSCO Capital, LLC is seeking an experienced and results-driven Store Manager to lead the daily operations of our Subway restaurant in Livingston County, Michigan. The ideal candidate is a hands-on leader with a passion for customer service, team development, operational excellence, and sales growth.

This role is ideal for someone who thrives in a fast-paced environment, maintains high operational standards, and is committed to delivering an exceptional guest experience while driving business performance.

Key Responsibilities:

• Oversee all aspects of restaurant operations, including food quality, customer service, cleanliness, safety, and team performance.
• Ensure compliance with all Subway brand standards, policies, and operating procedures.
• Maintain product quality by adhering to shelf-life requirements, product rotation schedules, temperature controls, and food preparation specifications.
• Lead by example, promoting a culture of accountability, teamwork, and operational excellence.
• Support and execute local and national marketing initiatives.

Financial & Business Management:

• Manage labor, food, and operating costs to maximize profitability.
• Monitor inventory levels and implement effective inventory control procedures.
• Maintain accurate business records in accordance with Subway operational requirements.
• Analyze sales and operational data to identify opportunities for increased revenue and improved efficiency.

Customer Experience:

• Deliver and maintain exceptional customer service standards.
• Resolve guest concerns professionally and promptly.
• Build a customer-focused culture that promotes loyalty and repeat business.

Qualifications:

Required:

• Previous restaurant management or food service leadership experience.
• Strong leadership, coaching, and team-building skills.
• Excellent organizational, planning, and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and conflict-resolution skills.
• Experience managing food and labor costs, budgeting, and profitability.
• Proficiency in inventory management and operational reporting.

Preferred:

• Experience managing a quick-service restaurant (QSR) environment.
• Subway management experience is a plus.
• ServSafe Certification or equivalent food safety certification.